Trade Me Site Announcements

Payment Delays - Waitangi Day

Wed, 01 Feb 2012 10:17:40 +1300

The banks shut up shop on Monday 6th February for Waitangi Day, which means some payments to Trade Me accounts will be processed a little later than usual.

If you pay via phone or internet banking after 8pm on Friday 3rd February, the payment won’t be processed until the morning of Wednesday 8th February

Sorry for any inconvenience caused, but that’s the nature of public holidays. Enjoy the long weekend!

Fee changes on the way for selling boats

Wed, 01 Feb 2012 09:00:00 +1300

We wanted to give you a heads up that from 9 February we are making some changes to listing and success fees for selling boats, marina berths, dinghies and rowboats on Trade Me.

Selling a boat using a classified ad will change from a listing fee of $29 or $39 to between $39 and $59, depending on the asking price:

- $39 for an asking price under $1,000
- $49 for $1,000-$10,000
- $59 for over $10,000

If the asking price is increased it may increase the listing fee. There is no success fee.

Selling a boat via auction will change from a listing fee of $29 or $39 to a flat fee of $39. Rather than a success fee of $15 for sales up to $1,000 and $39 for sales over $1,000, the new success fee will be 1.95% of the sale price (up to $39).

Fees for promoting boats listings remain unchanged.

View all our current fees

Free Gallery for $1 reserve has ended

Tue, 24 Jan 2012 14:20:33 +1300

Our free Gallery for $1 reserve special has now finished. However, any live listings with $1 reserve and free Gallery will continue to show with Gallery until they close.

If you have My Products listings with $1 reserve and free Gallery, then we have turned Gallery off these products so you don’t get charged the Gallery fee when your product relists. However, as with regular listings, any live My Products listings with $1 reserve and free Gallery will continue to show with Gallery until they close.

If you wish to add Gallery back on to your product, please edit the product. Find out how you can easily edit multiple products in one go by going to the ‘Editing products’ section of the Managing your products page.

When you sell items with Gallery they are about 3 times more likely to sell. Gallery listings also sell for twice the price of what listings without Gallery sell for on average and have around twice the number of watchers.

Free Gallery for $1 reserve ends 23 January

Tue, 17 Jan 2012 14:41:26 +1300

Our free Gallery for $1 reserve special ran for the second half of 2011. This promotion will be finishing up on 23 January. However, any live listings with $1 reserve and free Gallery will continue to show with Gallery until they close. If you have My Products listings with $1 reserve and free Gallery, then we will be turning Gallery off on these products by end of 23 January so you don’t get charged the Gallery fee when your product relists. However, as with regular listings, any live My Products listings with $1 reserve and free Gallery will continue to show with Gallery until they close. If you wish to add Gallery back on to your product, please edit the product after the 23 Jan. Find out how you can easily edit multiple products in one go by going to the ‘Editing products’ section of the Managing your products page. When you sell items with Gallery they are about 3 times more likely to sell. Gallery listings also sell for twice the price of what listings without Gallery sell for on average and have around twice the number of watchers.

A minus for Gallery Plus

Mon, 16 Jan 2012 15:19:27 +1300

We had an issue over the weekend meaning that Gallery Plus wasn’t available for purchase from midnight Saturday night until this morning. The team fixed it earlier today, but we appreciate it was a pain for members who wanted to use Gallery Plus on their listings. Sorry folks, our bad.

Payment Delays over Christmas/New Years

Tue, 20 Dec 2011 10:11:56 +1300

The banks shut up shop over the Christmas break, which means some payments to Trade Me accounts will be processed a little later than usual.

If you pay via phone or internet banking after 8pm on Friday, 23 December the payment will not be processed to your account until the morning of Thursday 29 December.

The same state of affairs will occur over the New Year's break. If you pay via phone or internet banking after 8pm on Friday 30 December then your payment will not be processed until the morning of Thursday 5 January.

Sorry for the inconvenience caused, but that is how the banks roll over the public holidays.

We hope you all have a fantastic Christmas and a safe New Year!

New investor relations site up & running

Fri, 16 Dec 2011 11:04:51 +1300

As you may have heard, Trade Me became a publicly listed company on the New Zealand stock exchange (NZX) and the Australian stock exchange (ASX) on Tuesday. We're officially called Trade Me Group Ltd, and our stock ticker on both NZX and ASX is "TME".

If you're an investor, or you're interested in seeing investor-related information, please check out our new investor relations site. Kevin the Kiwi is kitted out as a fighter pilot on the landing page.

Visit the investor relations site

Payments problem: Visa credit cards

Fri, 09 Dec 2011 09:29:29 +1300

Update, 9:48am: This issue has been fixed. Apologies for any inconvenience.

*****

We understand there is current a problem with the credit card processing network for Visa. This is causing some credit card transactions to be declined. The banks are aware of the issue and are working to fix it. If your credit card is declined please try again shortly.

Site Issue

Wed, 07 Dec 2011 14:00:45 +1300

We had an issue today between 1:38pm and 1:48pm where logged in people were unable to access the site. We have now fixed the problem and have extended all auctions that were due to close between 1:38pm and 1:48pm by one hour.

Apologies for the inconvenience.

Treat Me Now deals are live & kicking

Thu, 01 Dec 2011 15:58:50 +1300

The first deals on our group buying website Treat Me’s flash new Treat Me Now platform went live in Auckland and Wellington this morning at 12:01a.m.

Treat Me Now is a new way for businesses to offer localised, real-time deals to customers that can be locked, loaded and live within as little as 15 minutes.

There is a heap of $1 treats to look out for over the next few days – everything from calamari and popcorn, to saunas and tenpin bowling.

Treat Me Now deals can be bought via a dedicated section of the Treat Me website or via a new iPhone app available to download for free from the Apple App Store.

There are also some cool prizes up for grabs for people who buy a Treat Me Now deal before 14 December.

Check out Treat Me Now

Credit Card Payments Problem (Resolved)

Sun, 27 Nov 2011 11:15:32 +1300

UPDATE (2.31pm)
The issue has now been resolved. Apologies for the inconvenience and thanks for your patience.

We understand there is current a problem with the credit card processing network for Visa. This is causing some credit card transactions to be declined.

The banks are aware of the issue and are working to fix it. If your credit card is declined please try again shortly.

Text Me SMS problems (Resolved)

Tue, 22 Nov 2011 14:47:27 +1300

UPDATE (5.25pm)
The issue has now been resolved. Apologies for the inconvenience and thanks for your patience.

There is currently a problem preventing the delivery and receipt of Text Me SMS messages to and from our members.

Our Tech team is working hard to resolve this issue and we will post an update once this problem has been fixed.

Apologies to all affected members.

Vehicle listing promotion changes

Tue, 22 Nov 2011 00:30:00 +1300

We wanted to let you know that we’ve made some pricing changes for promoting vehicle listings. The price to ‘feature’ has gone from $19 to $24, the price of a Feature Combo has changed from $24 to $29 and adding a subtitle has gone from $2.95 to $5. All of these costs include GST.

We have removed the fee to schedule an end time for a vehicle auction and classified listing, and we have added a minimum $10 early withdrawal fee if a vehicle is removed from the site before the auction is due to end and is unsold.

Listing and success fees remain unchanged.

View all our current fees

Free WiFi all go in Christchurch

Thu, 17 Nov 2011 09:16:30 +1300

We’ve been working with some cool companies to get free WiFi up and running in the flash new Re:Start Cashel Mall retail precinct in Christchurch's CBD, and it was officially switched on this week.

Thanks to the good people at Enable Networks, FX Networks and The Press for helping make it all happen. All these companies are committed to helping out in Christchurch and the ongoing efforts to rebuild the city.

The free WiFi network means everyone visiting Re:Start with WiFi capability on their phone, laptop or tablet will be able to surf the internet. The initiative is completely free and public with no commercial or revenue objectives.

As mentioned in The Press on Saturday, if it goes well we'll look to extend it down the track too.

The Christchurch initiative follows in the footsteps of the free WiFi on the Wellington waterfront we kicked off back in January, in conjunction with Wellington City Council.

Some technical information for any WiFi boffins out there (you know who you are):
- the network is called "Trade Me FREE WiFi”
- you can see what the landing page looks like here
- access points are in place around the Re:Start precinct
- the fibre connection is provided by Enable Networks
- the backhaul to Wellington is provided by FX Networks
- the network is delivered via outdoor high performance, multi-radio 802.11n mesh access points.

News about Trade Me from Fairfax Media

Wed, 09 Nov 2011 17:56:04 +1300

We announced some big news for Trade Me back in August.

There are still lots of rules around what we can and can’t say, but we wanted to let you know Fairfax Media Limited, our parent company, has officially announced its plans for Trade Me today.

You can check out today’s release from Fairfax Media Limited here, and there is a microsite that has just gone live over at ipo.trademe.co.nz.

Visit the IPO microsite now