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You can apply for a refund of the success fees charged if:
My refund has been declined, what can I do?
How to apply for a refund.
When assessing a refund application we ask the buyer for their side of the story.
If you feel your refund request has been unfairly declined, please let us know by sending us the auction number and details using the button below.
Want further assistance?
- Call us on 0900 87233Available 24/7. Calls cost $1.99 + GST per minute.
- Email us your questionWe aim to respond within 12 hours.