My refund has been declined, what can I do? (change topic)

You can apply for a refund of the success fees charged if:
  • Your auction met reserve, sold by Buy Now, or a fixed price offer for the auction was accepted and;
  • You are unable to contact the buyer or they refuse to complete the sale and;
  • The success fee was incurred less than 28 days ago.
We do not give refunds when you have not described the goods accurately or are no longer willing to complete the sale.

How to apply for a refund.

When assessing a refund application we ask the buyer for their side of the story. If you feel your refund request has been unfairly declined, please let us know by sending us the auction number and details using the button below.

Want further assistance?

  • Call us on 0900 87233Available 24/7. Calls cost $1.99 + GST per minute.
  • Email us your questionWe aim to respond within 12 hours.