Item arrived today in brand new condition as per listing. It was brilliantly packed and my son's so please of his new bag. Thanks again for being a top trader. Would be looking forward to do business with you in the near future.
Would never sell something that was not genuine. Offered full refund to buyer if they believe it is the case but I guess it's "genuine" enough for them to keep. Have had so many happy customers from these products. It's a shame when you offer a top product and service but receive unjustified feedback, enjoy the bag anyway my friend.