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The Value of Learning: How Organizations Capture Value and ROI and Translate Them into Support, Improvement, and Funds
By Patricia Pulliam Phillips & Jack J. Phillips

The Value of Learning is a hands-on guide for the implementation of learning and development programmes that can be applied across all types of programmes, ranging from leadership development to basic skills training for new employees. In this book, Patricia Pulliam Phillips and Jack J. Phillips offer a proven approach to measurement and evaluation for learning and development that can be replicated throughout an organisation, enable comparisons of results from one programme to another, and ultimately improve ROI.

This groundbreaking book presents a results-based approach to programme implementation, focusing on a variety of measures that are categorised into seven data types including:

Inputs and Indicators

Reaction and Planned Action

Learning and Confidence

Application and Implementation

Impact and Consequences

Return on Investment

Intangible Benefits

The authors reveal the techniques for identifying, collecting, analysing and reporting all seven types of data in a way that ensures reliable and reproducible results.

In addition, this invaluable resource explores the challenges of collecting hard-to-measure data and shows how to place monetary values on the difficult to assess. Building on years of experience, application, practice and research, the authors draw upon the results from organisations that have reached the ultimate levels of accountability- the ROI. In an easy-to-read format that is filled with illustrative examples and tips. The Value of Learning is an important guide for anyone who seeks to understand more about bottom-line accountability.
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  • Seller location: North Shore, Auckland, NZ

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