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The Loyalty Effect
The hidden force behind growth, profits, and lasting value
by Frederick F Reichheld

In Loyalty Rules!, he moves from theory to practice, using vivid stories from many of today's most successful companies to illustrate how superior leaders create networks of mutually beneficial, trust-inspiring partnerships between customers, employees, suppliers, and investors. Reichheld's research demonstrates that effective leaders build relationships upon six bedrock principles of loyalty.

ISBN 0875844480
1st edition 1996 (00 99 98 97 10 9 8) published by Harvard Business School, Boston
323 pages. Hard cover. 241mm by 163mm by 32mm.

Contents LIKE NEW
Boards Excellent (Very lightly rubbed spine ends)
Jacket Excellent (Lightly bumped edges)

All books will be shrink-wrapped

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  • Shrink-wrapped and wrapped in paper$5.20
  • Books of this option up to 70mm thick in a Box$5.80
  • Courier envelope within NZ (not POBox)$6.50
  • Free for 6 or more books$0.00
  • Seller allows pick-ups
  • Seller location: Christchurch City, Canterbury, NZ

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