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Above the Line

Condition: BRAND NEW
ISBN: 9780730312505
Author(s): Michael Henderson
Format: Paperback
Year: 2014
Edition: 1st
Publisher: John Wiley & Sons Australia
Dimensions: 150 x 15 x 250 (w x l x h)
Pages: 280

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Description:
Position your organisation's culture to attain new heights Above the Line: How to Create a Company Culture that Engages Employees, Delights Customers and Delivers Results offers all leaders a handbook for leveraging an organisation's culture to engage staff, increase customer satisfaction and streamline business performance. A groundbreaking work, this book reveals what it takes to achieve optimum results from your organisational culture without employing the use of external consultants. This organic, in-house approach to company culture transformation saves both time and money. Step-by-step, author Michael Henderson illustrates how to create a culture in which employees and leaders delight those outside the company?customers, shareholder, employees' families, suppliers and the board of directors?and anyone else who may benefit from an association with the organisation. The book's proven models and ideas have been tried and tested with a broad range of of high-profile international companies. Expert author, Michael Henderson, a.k.a.
The Corporate Anthropologist, has more than 30 years' experience, and a proven track record of working and consulting with organisations to enhance their workplace cultures. * Reveals how to create an organisational culture that achieves desired results * Puts the cultural transformation process in the hands of the people directly effected * Smashes some of the established and costly myths
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