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The Southwest Airlines Way

Condition: BRAND NEW
ISBN: 9780071458276
Author(s): Jody Hoffer Gittell
Format: Paperback
Year: 2005
Edition: 1st
Publisher: McGraw-Hill Education
Dimensions: 160 x 233 x 23 (w x l x h)
Pages: 320

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Description:
""If you look at Southwest Airlines, and I admire what they do, they've been the most successful airline in the industry.""

"—Gerard Arpey, CEO, American Airlines"

""Through extensive research Jody Hoffer Gittell gets to the bottom of what has sustained Southwest Airlines' positive employee relations and high performance through good and bad times.""

"—Thomas A. Kochan, professor, MIT Sloan School of Management, MIT Global Airline Industry Program"

In an industry with losses in the billions, Southwest Airlines has an unbroken string of 31 consecutive years of profitability. "The Southwest Airlines Way "examines how the company uses high-performance relationships to create enormous competitive advantage in motivation, teamwork, and coordination among employees. It then goes further to show how any company can foster these powerful cooperative relationships and explains how to: Lead with credibility and caring Invest in frontline leaders Hire and train for relational competence Use conflicts to build relationships Make unions its partners, not its adversaries Build relationships with its suppliers

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