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Getting Past No: Negotiating in Diffcult Situations

Condition: BRAND NEW
ISBN: 9780553371314
Author(s): William L. Ury
Format: Paperback
Year: 1993
Publisher: Bantam Books
Dimensions: 135 x 212 x 14 (w x l x h)
Pages: 189

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Description:
We all want to get to yes, but what happens when the other person keeps saying no?
How can you negotiate successfully with a stubborn boss, an irate customer, or a deceitful coworker?
In Getting Past No, William Ury of Harvard Law School's Program on Negotiation offers a proven breakthrough strategy for turning adversaries into negotiating partners. You'll learn how to:
Stay in control under pressureDefuse anger and hostilityFind out what the other side really wantsCounter dirty tricksUse power to bring the other side back to the tableReach agreements that satisfies both sides' needsGetting Past No is the state-of-the-art book on negotiation for the twenty-first century. It will help you deal with tough times, tough people, and tough negotiations. You don't have to get mad or get even. Instead, you can get what you want

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