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Services Marketing Interactive Approach

Condition: BRAND NEW
ISBN: 9781285057132
Author(s): Stephen Grove
Format: Hardcover
Year: 2013
Edition: 4th
Publisher: Cengage Learning, Inc
Dimensions: 189 x 20 x 246 (w x l x h)
Pages: 320

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Description:
Interactive Services Marketing covers the essentials of services marketing--with particular emphasis on the theater model and the impact of technology. The text features a dynamic approach to human interactions--both in face-to-face communication and in connections through technology. The Third Edition focuses on interactions in service environments. The concise text is fully supported by a robust web site, enabling instructors to reinforce the emphasis on technology and allowing students to interact with both the printed text and online material. Pedagogical tools include chapter-opening vignettes, margin notes, end-of-chapter summaries and conclusions, exercises, and Internet activities.

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