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Perfect Phrases for Customer Service

Condition: BRAND NEW
ISBN: 9780071745062
Author(s): Robert Bacal
Format: Paperback
Year: 2010
Edition: 2nd
Publisher: McGraw-Hill Education - Europe
Dimensions: 129 x 15 x 203 (w x l x h)
Pages: 256
Series: Perfect Phrases Series

BUYER OFFERS: We are a retail store with set pricing and unfortunately we can't fulfil any requests to sell items for less than the listed price.

Description:
This title includes the right phrase for every situation...every time. You've heard it a million times: 'The customer is always right.' But let's face it - sometimes the customer is misinformed, confused, or downright difficult. The ability to handle such customers is what separates the serious professional from the average employee. 'Perfect Phrases for Customer Service, Second Edition', provides the language you need for everyday customer service situations - and includes simple, effective techniques that can help you meet even the most demanding customer needs. Master the most effective words and phrases for: defusing bad situations before they get worse; handling complaints patiently and professionally; satisfying customers and increasing sales; and, building long-term relationships with important customers.

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  • Store location: Auckland City, Auckland, NZ

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