New item Free shipping Pay Now
Add this item to Cart for a combined free shipping deal
Click to enlarge photo

Listing Detail Tabs

This item has FREE SHIPPING to any address in NZ

NOTE: Item will ship from our Australian warehouse. A handling time of 2-4 business days applies for all orders. Delivery will then take 3-7 working days.

Raising the Barista

Condition: BRAND NEW
ISBN: 9780992474409
Author(s): Justin McGurgan
Format: Paperback
Year: 2014
Publisher: Zealifi
Dimensions: 120 x 0 x 200 (w x l x h)
Pages: 222

BUYER OFFERS: We are a retail store with set pricing and unfortunately we can't fulfil any requests to sell items for less than the listed price.

Are you in a hospitality business but struggling to take your business to the next level? Do you want a sure-fire way to increase your profits - and have happier customers? Do you want to jump out of bed knowing your business is improving every day? Raising The BARista - The 12 Steps to an Awesome and Profitable Service Culture provides a step by step process to arm all your people with the inspiration, knowledge and practical tools that they need to create stronger connections with the people they interact with every day. 1. Culture Change and Planning - Getting your leaders engaged 2. The Leadership Compass - What direction is your leadership group going? 3. Getting the 'Why now!, Getting the 'What's needed', 'Getting the by When' 4. Team Engagement - Skills for your leadership group 5. Critical Culture Essentials - Skills for your front line team 6. Communication - Successful influencing for leaders and team members 7. Putting The Hospitality Back Into Hospitality 8. Customer Conversion - Make sure they know we care 9. Recruitment - Hiring for attitude, personality, and people skills 10. Performance Manage Them-Up or out but do it daily 11.
Empowerment and Feedback - Breaking the barriers to success 12. Rewards and Awards - Incentives that excite and motivate Raising The BARista puts hospitality back into hospitality. Raising The BARista is about being bold, not beige. Read this book and expect the unexpected. Raising The BARista - The 12 Steps to Please click here to ask a question
Your question and answer privileges have been disabled.
You must log in to view questions and answers on this listing. We recommend reading questions before you make any purchases.
Please log in to view questions and answers on this listing. We recommend reading questions before you make any purchases. Available only to approved bidders. You must be an authenticated member to ask questions Find out more about becoming authenticated. Your account is in debt Your current account balance is You must credit your account to use this feature.
Firearms Licence #
By entering my licence number, I confirm I am aware of my obligations under the Arms Act.
Transaction details may be provided to police in accordance with the Terms & Conditions.
Your current account balance is Please note you will lose your question and answer privileges if your account is in debt for more than 2 weeks. Credit your account.
I confirm that I am over 18 years old.
To prevent your personal details being misused please do not put emails or phone numbers in questions. Failure to comply may result in the suspension of your account. The seller cannot add a Buy Now price once bidding has started.

Shipping options

  • Free shipping within New Zealand  
  • Store does not allow pick-ups
  • Store location: Auckland City, Auckland, NZ

Payment options

  • NZ bank deposit