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Human SIGMA: Managing the Employee-Customer Encounter

Condition: BRAND NEW
ISBN: 9781595620163
Author(s): John H. Fleming
Format: Hardcover
Year: 2007
Edition: 1st
Publisher: Gallup Press
Dimensions: 161 x 236 x 30 (w x l x h)
Pages: 313

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Description:
What would your company look like if you could increase the revenue and profitability potential of every customer by more than 20 percent? What if you could double the productivity of every employee? And what if these two phenomena together could drive overall organizational performance exponentially? What would your company look like? And how would you go about creating this kind of change? One thing is certain: Business leaders are never going to inspire higher levels of employee productivity and build more passionate customer relationships by doing the same things they have tried for the past 25 years.Business leaders need something fresh. Something new. The last thing they need is more of the same old conventional wisdom about 'satisfying' their employees and their customers. Based on solid research by The Gallup Organization, Human Sigma will appeal to senior leaders and line managers alike who are looking for a way to dramatically increase productivity, retain a base of high value customers, and improve overall business performance.

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