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Raising the Barista

Condition: BRAND NEW
ISBN: 9780992474409
Author(s): Justin McGurgan
Format: Paperback
Year: 2014
Publisher: Zealifi
Pages: 222

BUYER OFFERS: We are a retail store with set pricing and unfortunately we can't fulfil any requests to sell items for less than the listed price.

Description:
Are you in a hospitality business but struggling to take your business to the next level? Do you want a sure-fire way to increase your profits - and have happier customers? Do you want to jump out of bed knowing your business is improving every day? Raising The BARista - The 12 Steps to an Awesome and Profitable Service Culture provides a step by step process to arm all your people with the inspiration, knowledge and practical tools that they need to create stronger connections with the people they interact with every day. 1. Culture Change and Planning - Getting your leaders engaged 2. The Leadership Compass - What direction is your leadership group going? 3. Getting the 'Why now!, Getting the 'What's needed', 'Getting the by When' 4. Team Engagement - Skills for your leadership group 5. Critical Culture Essentials - Skills for your front line team 6. Communication - Successful influencing for leaders and team members 7. Putting The Hospitality Back Into Hospitality 8. Customer Conversion - Make sure they know we care 9. Recruitment - Hiring for attitude, personality, and people skills 10. Performance Manage Them-Up or out but do it daily 11.
Empowerment and Feedback - Breaking the barriers to success 12. Rewards and Awards - Incentives that excite and motivate Raising The BARista puts hospitality back into hospitality. Raising The BARista is about being bold, not beige. Read this book and expect the unexpected. Raising The BARista - The 12 Steps to an Awesome and Profitable Service Cult Please click here to ask a question
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  • Store location: Auckland City, Auckland, NZ

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