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Description
This item has FREE SHIPPING to any address in NZ
NOTE: Item will ship from our US warehouse. A handling time of 2-4 business days applies for all orders. Delivery will then take 3-10 working days.
The Art of Client Service, Third Edition the Classic Guide, Updated for Todays Marketers and Advertisers
Condition: BRAND NEW ISBN: 9781119227823 Author(s): Robert Solomon Format: Hardcover Year: 2016 Edition: 3rd Publisher: John Wiley & Sons Inc (US) Dimensions: 150 x 25 x 220 (w x l x h) Pages: 288
BUYER OFFERS: We are a retail store with set pricing and unfortunately we can't fulfil any requests to sell items for less than the listed price.
Description: A practical guide for providing exceptional client service Most advertising and marketing people would claim great client service is an elusive, ephemeral pursuit, not easily characterized by a precise skill set or inventory of responsibilities; this book and its author argue otherwise, claiming there are definable, actionable methods to the role, and provide guidance designed to achieve more effective work. Written by one of the industry's most knowledgeable client services executives, the book begins with a definition, then follows a path from an initial new business win to beginning, building, losing, then regaining trust with clients. It is a powerful source of counsel for those new to the business, for industry veterans who want to refresh or validate what they know, and for anyone in the middle of the journey to get better at what they do.
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Destination & description | Price per item | |
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Free shipping within New Zealand | Free |
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