Add this item to Cart for a combined free shipping deal
Click to enlarge photo

Listing Detail Tabs



Ian Brooks

Published Nahanni Business, Auckland
First published 1997 - this third printing 2002

192 pages

s/c approx 23.5cm x 15.5cm - slight creasing of cover - sticker residue on cover - no inscriptions

'In this crowded and competitive marketplace, those who understand value best will win. Those who do not will struggle.'

This best-selling book by one of New Zealand's leading business advisers will change the way you and your staff think about business.
SECOND TO NONE will give you practical tips to improve the way you run your business.

'I enjoyed a presentation that Ian gave on the "6 Strategies for Creating Superior Customer Value" so much that I bought 200 copies of the pocket edition, one for every manager in ASB Bank. It's a gem.'
(Ralph Norris, Managing Director, ASB Bank)

"The premise 'building customer value is the essence of building business value' is right on target. Ian's writing is practical yet challenging, it's provocative yet accessible. Most importantly, it's fun and loaded with ideas for action."
(Douglas Myers, Chairman, Lion Nathan) Please click here to ask a question
Your question and answer privileges have been disabled.
You must log in to view questions and answers on this listing. We recommend reading questions before you make any purchases.
Please log in to view questions and answers on this listing. We recommend reading questions before you make any purchases. Available only to approved bidders. You must be an authenticated member to ask questions Find out more about becoming authenticated. Your account is in debt Your current account balance is You must credit your account to use this feature.
Firearms Licence #
By entering my licence number, I confirm I am aware of my obligations under the Arms Act.
Transaction details may be provided to police in accordance with the Terms & Conditions.
Your current account balance is Please note you will lose your question and answer privileges if your account is in debt for more than 2 weeks. Credit your account.
I confirm that I am over 18 years old.
To prevent your personal details being misused please do not put emails or phone numbers in questions. Failure to comply may result in the suspension of your account. The seller cannot add a Buy Now price once bidding has started.

Shipping options

  • NZ Post Bag$4.00
  • Seller does not allow pick-ups
  • Seller location: Kaiapoi, Canterbury, NZ

Payment options

  • NZ bank deposit