Raving Fans! A revolutionary approach to customer service.

I purchased this book online and accidentally bought two of the same copy. It is brand new, hasn’t been used, the pages haven’t even been turned!

Paperback | 160 Pages. Size: 128 x 196 x 12mm | 99.79g Published: 2012 Publisher: HarperCollins Publishers English ISBN10: 0006530699 ISBN13: 9780006530695

With a new foreword by Ken Blanchard A straightforward and snappy guide to successful customer service from the author of the bestselling The One Minute Manager. Raving Fans, in a nutshell, is the advice given to a new Area Manager on his first day - in an extraordinary business book that will help everyone, in every kind of organisation or business, deliver stunning customer service and achieve miraculous bottom-line results. Raving Fans is written in the parable style of The One Minute Manager and uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature - not just a passing fad. Business is in the midst of a service crisis that has left millions of disillusioned customers in its wake. Raving Fans includes startling new tips and innovative techniques that can help anyone create a revolution in any workplace - and turn their customers into raving, spending fans.

I also bought two of the book 'Kellogg on Branding' (my bad...) so am selling the second copy of this as well... check out my other listings!