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Difficult Conversations
Author: Harvard Business Review

ISBN: 9781633690783
Format: Paperback
Number Of Pages: 128
Published: 1 March 2016
Country of Publication: US
Dimensions (cm): 17.8 x 12.7 x 1.7
Description:
Whether you've been putting off giving an employee negative feedback or wondering how to react when a coworker erupts in frustration during a meeting, difficult conversations in the workplace are, well, difficult. While there's no one "right" way to have a difficult conversation, there are guiding principles you can follow and strategies you can employ to facilitate a discussion in which both parties are able to air concerns constructively.

Difficult Conversations
Crafting a clear message
Identifying the other person's goals
Developing and maintaining a positive mind-set
Conducting a productive conversation
About the Author

"Harvard Business Review" is the leading destination for smart management thinking. Through its flagship magazine, 11 international licensed editions, books from Harvard Business Review Press, and digital content and to...

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