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Dealing with the Tough Stuff
Author: Darren Hill

ISBN: 9780730327004
Format: Paperback
Number Of Pages: 264
Published: 12 February 2016
Country of Publication: AU
Dimensions (cm): 21.5 x 14.1 x 1.3
Description:
A practical toolkit for handling workplace conflict and difficult conversations

Dealing with the Tough Stuff is the business leader's critical guide to handling difficult conversations in the workplace. Based on the science of human behaviour - both verbal and nonverbal - this book is packed full of practical and pragmatic strategies for managing conflict situations. You'll learn a variety of diagnostics, models and processes that you can start using today, and you'll benefit from expert tips, tricks and tools for leading important conversations with empathy and assertiveness. This updated second edition includes new material on key conversations with distance workers, as well as within the context of a fast-growth company, and a broad selection of real-world case studies from a diverse array of workplaces. Backed by contemporary psychological theory and time-tested amongst thousands of leaders, these highly relevant suggestions give you the power to deal with the tough stuff effectively and compassionately.

The human element plays a large part in the manager's role, yet many lack the training needed to deal with people effecti...

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