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Critical Knowledge Transfer
Author: Dorothy Leonard

ISBN: 9781422168110
Format: Hardcover
Number Of Pages: 240
Published: 2 February 2015
Country of Publication: US
Dimensions (cm): 23.5 x 15.6 x 2.3
Description:
How to transfer your organization’s most important knowledge-before it walks out the door

When highly skilled subject matter experts, engineers, and managers leave their organizations, they take with them years of hard-earned, experience-based knowledge-much of it undocumented and irreplaceable. Organizations can thereby lose a good part of their competitive advantage. The tsunami of "boomer” retirements has created the most visible, urgent need to transfer such knowledge to the next generation. But there is also an ongoing torrent of acquisitions, layoffs, and successions-not to mention commonplace promotions and transfers-all of which involve the loss of essential expertise.

Dorothy Leonard and Walter Swap first addressed this acute loss of knowledge in their groundbreaking book Deep Smarts (2005). Since then, managers have repeatedly asked them for practical, proven techniques that will help transfer those deep smarts-the organization’s critical, experience-based knowledge-before it’s too late. Now, with coauthor Gavin Barton, the authors share a comprehensive ap...

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