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Feedback Pocketbook
Author: Mike Pezet

ISBN: 9781906610128
Format: Paperback
Number Of Pages: 128
Published: 18 March 2010
Country of Publication: GB
Dimensions (cm): 10.5 x 14.8 x 0.9
Lack of feedback and coaching to aid development is the
third most cited reason for resignations at work.
`Netgeners' with their reliance on social networking and
instant messaging have added even greater impetus to the
need for performance feedback. Feedback is integral to
learning: it helps to develop skills, knowledge and
confidence, and reinforces desired behaviours. It can
reassure and thus reduce anxiety; and it can help people see
the `bigger picture', leading to greater alignment with
organisational goals and needs. The Feedback Pocketbook
encourages managers (and trainers) to use informal, formal
and generative feedback as part of their day-to-day approach
to motivating, managing and developing people. It explains
how to construct and deliver feedback, and demonstrates how
to use the underlying dynamics (explicit and implicit) to
secure feedback acceptance.

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