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Raising the Barista
Author: Justin McGurgan

ISBN: 9780992474409
Format: Paperback
Number Of Pages: 222
Published: 1 December 2014
Country of Publication: AU
Dimensions (cm): 20.0 x 12.0
Description:
Are you in a hospitality business but struggling to take your business to the next level? Do you want a sure-fire way to increase your profits - and have happier customers? Do you want to jump out of bed knowing your business is improving every day?

Raising The BARista - The 12 Steps to an Awesome and Profitable Service Culture provides a step by step process to arm all your people with the inspiration, knowledge and practical tools that they need to create stronger connections with the people they interact with every day.

1. Culture Change and Planning - Getting your leaders engaged

2. The Leadership Compass - What direction is your leadership group going?

3. Getting the 'Why now!, Getting the 'What's needed', 'Getting the by When'

4. Team Engagement - Skills for your leadership group

5. Critical Culture Essentials - Skills for your front line team

6. Communication - Successful influencing for leaders and team members

7. Putting The Hospitality Back Into Hospitality

8. Customer Co...

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