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How to Manage Difficult People
Author: Alan Fairweather

ISBN: 9780716023982
Format: Paperback
Number Of Pages: 224
Published: 1 August 2014
Country of Publication: GB
Dimensions (cm): 19.7 x 13.0 x 1.4
Description:
This book shows you how to identify and understand awkward and challenging behaviours in others, and how to manage them.

Dealing with difficult people - from awkward customers at work to irritating neighbours at home - is a challenge many people face on a day-to-day basis. This book will show you how to: Defuse and deal with difficult customers, both on the phone and face to face; Manage problems with colleagues in the workplace, including a manipulative boss; Handle difficult day-to-day interactions with any people we come into contact anywhere; Identify and manage behaviours which can turn a person into a 'problem'; Improve necessary listening and communication skills; Increase self confidence and develop rapport building skills.

This book contains some proven techniques for managing yourself as well as managing difficult people. If you gain a better understanding of yourself, build your confidence and use these techniques, then you'll make your life a whole lot easier.

About the Author

Alan Fairweather worked in sales and customer service...

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