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The Client Revolution
Author: Darrell Hardidge

ISBN: 9781922118851
Format: Paperback
Number Of Pages: 200
Published: 1 December 2015
Country of Publication: AU
Dimensions (cm): 23.0 x 15.2
Description:
Dynamic Value... The New Client Currency!

Discover strategies the number 1 companies use to generate extreme client loyalty, dominate their markets and maintain profits. International author, speaker and expert Darrell Hardidge shares over 2 decades of success in growing business loyalty. In this breakthough book Darrell shares his insights for maximising client retention and explains why just having goodwill is not enough. This book will change the way you think and before long you will be jioning the revolution.

You'll Learn:

- How the client Revolution changes the way companies engage their markets to maintain extreme loyalty.
-The keys to getting the edge in your market - now the rules have changed.
- The 7 steps to climbing the ladder to dynamic value and market domination.
- About the new measure of service value and why measuring for client satisfaction is a melting iceberg.
- Why adapting client equity is your new measurement to predict client behaviour and is the fastest way to maximise client value.
- How to harness positive deviance,...

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