New item Free shipping Pay Now
Add this item to Cart for a combined free shipping deal
Click to enlarge photo

Listing Detail Tabs

Delivery takes approximately 10-15 business days.

This title is in stock with our Australian supplier and will be ordered in for you asap. We will send you a confirmation email with a Tracking Code to follow the progress of your parcel when it ships.

Competitive Advantage
Author: Heather Cullen

ISBN: 9781922118523
Format: Paperback
Number Of Pages: 200
Published: 1 July 2015
Country of Publication: AU
Description:
In Business You Need A Competitive Advantage How do successful companies get their edge? They understand how the internet has changed the face of business and know what delights their customers. This book, written by international authors, entrepreneurs and business experts, Heather Cullen and John Brooker, shows how to outsmart your competitors in today's interconnected world. You will learn how customer expectations are changing and how to get ahead of the game: ? How the business-customer relationship has changed forever. ? What your competitors are doing and what they know about you ? 7 Key things your customers want - but won't tell you. ? Staff reports: why relying on them is dangerous to your business ? How to turn Social Media trolls into raving fans. ? What Big Data can tell you about your customers - and what it can't ? Protecting your business: what to do before things go wrong. Heather Cullen and John Brooker, the founders of Shadow Shopper, have unique insights into what makes a business successful. Over the last ten years hundreds of businesses have used Shadow's 50,000+ shoppers to check their customers' experience, and their competitors as well. By finding out what matters most to custome...

Returns Policy:
30-day money back guarantee for return if the item is not as described, is damaged or is faulty. We do not offer a refund if you change your mind.

Customs Charges & Duties:
Orders over the value of $270 will be liable for customs charges, taxes including GST and brokerage costs which are the recipient's sole responsibility. Please click here to ask a question
Your question and answer privileges have been disabled.
You must log in to view questions and answers on this listing. We recommend reading questions before you make any purchases.
Please log in to view questions and answers on this listing. We recommend reading questions before you make any purchases. Available only to approved bidders. You must be an authenticated member to ask questions Find out more about becoming authenticated. Your account is in debt Your current account balance is You must credit your account to use this feature.
Firearms Licence #
By entering my licence number, I confirm I am aware of my obligations under the Arms Act.
Transaction details may be provided to police in accordance with the Terms & Conditions.
Your current account balance is Please note you will lose your question and answer privileges if your account is in debt for more than 2 weeks. Credit your account.
I confirm that I am over 18 years old.
To prevent your personal details being misused please do not put emails or phone numbers in questions. Failure to comply may result in the suspension of your account. The seller cannot add a Buy Now price once bidding has started.

Shipping options

  • Free shipping within New Zealand  

Payment options