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Performance Management
Author: Prinny Anderson

ISBN: 9781853397936
Format: Paperback
Number Of Pages: 320
Published: 31 March 2013
Country of Publication: GB
Dimensions (cm): 23.5 x 15.88 x 1.91
Performance Management equips staff at financial institutions across emerging economies with frameworks and tools to manage people effectively.

To sustain the business of financial institutions, leaders and managers must focus on performance. This means helping staff to maintain quality, efficiency, productivity, cost-effectiveness, and ethical business practices. It also means managing people and the way they work so that they handle as many transactions as they can, open as many deposit accounts as they can, and process as many high-quality loans and repayments as they can.

Performance Management covers all areas of performance management for banking and microfinance. It discusses strategic and operational considerations and setting up a performance management system. It includes frameworks and advice on interviewing and creating job descriptions. Areas in sustaining performance include training, coaching, incentives, performance evaluation, career development, promotion, and succession planning. Finally, it covers positioning an institution for sustaining high-quality performance manage...

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