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I Care - Do You? : The Essentials of Delivering Legendary Service
Author: Ken Blanchard

ISBN: 9780071819046
Format: Hardcover
Number Of Pages: 176
Published: 25 March 2014
Country of Publication: US
Dimensions (cm): 22.23 x 15.24 x 1.91
Blanchard provides business leaders and employees with the one book they need to raise customer service to a world-class level the key to building a more solid, profitable company

Written as an entertaining customer-service parable, I Care Do You? offers an easy-to-implement model based on the importance of caring for both internal and external customers. Ideal for both managers seeking to raise the level of their employees, as well as self-driven customer service professionals, this powerful guide combines practical advice with the rationale behind it to increase customer loyalty through sincere customer care.

The author or coauthor of more than 50 books with over 20 million combined sales, Blanchard's bestsellers include The One Minute Manager, Raving Fans, Gung Ho!, and The Secret
Blanchard's Legendary Service Training Program has been presented in companies such as Assurant Health, Charles Schwab, Panasonic, Saudi Airlines, Sentry Insu...

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