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Measuring the Performance of Human Service Programs
Author: Henry Rouanet

ISBN: 9781412970617
Format: Paperback
Number Of Pages: 160
Published: 16 April 2009
Country of Publication: US
Dimensions (cm): 22.9 x 15.2 x 1.0
Description:
Today stakeholders demand accountability from government and nongovernmental human service organizations. Performance measurement has become the major method of performance accountability. So how can human service organizations develop and utilize program output, quality, and outcome performance measures to satisfy stakeholders? This Second Edition of Measuring the Performance of Human Service Programs explains in detail how to measure and assess program effectiveness. With special attention given to the four types of outcome performance measuresnumeric counts, standardized measures, level of functioning (LOF) scales, and client satisfactionthis updated classic is the only resource focused exclusively on performance accountability and performance measurement in the human services.

KEY FEATURES:
-Provides a fundamental understanding of performance accountability and performance measurement in human service programs with comprehensive and up-to-date material
-Utilizes the systems model as a conceptual framework a common conceptual framework in social work and the human services
-Explains the differe...

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