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James A Belasco and Ralph C Stayer
Unlike most management texts, the Buffalo is written for all employees in any organization. The book’s sub-caption is "Learning to let employees Lead" The Buffalo gets that across without ever using the buzzword, "empowerment," and it attacks the employee leadership issue with strong (and inspiring) emphasis on delivering great performance to the customer.

The Buffalo also has the marvelous ability to transform thought and to get those who read it - from CEO to employees on the line - to realize that change must start with them, and to ask themselves, "How and where do I need to change?" This is essential, for as consultants we go into most every company and ask the CEO if these things are happening in his/her company. Inevitably the reply will be, "Yes, Yes, we are doing a, b and c." Then we ask the employees, and they say, "No way, not happening" Both sides really want it to happen, but it seldom happens in companies. Why? First because it really isn't easy, and second because top management is in fact typically trying to "fix" the employees. The employees sense it, don't like it, and believe that "it's top management that needs to be fixed." It is extremely difficult for CEO's or consultants to break this circle, but the Buffalo can be an enormous help - if both top management and the employees read it -and then teams are organized to address how to implement it.
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  • NZ Post$4.00
  • Seller allows pick-ups
  • Seller location: Carterton, Wairarapa, NZ

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