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Dealing with Difficult People
Author: Dr. Rick Brinkman

ISBN: 9780071416412
Format: Spiral Ringed Book
Number Of Pages: 64
Published: 20 February 2003
Country of Publication: US
Dimensions (cm): 22.8 x 15.5 x 0.5
Dealing with Difficult People provides specific strategies and actions you can take to understand difficult people, recognize why they act the way they do, and influence them to change their behavior toward the positive.

Written by Doctors Rick Brinkman and Rick Kirschner, today?s most respected authorities on the subject, this concise and results-driven guide will tell you everything you need to know about:
Forces that compel people to be difficult
How to listen to understand?and speak to be understood
The essential skills of blending and redirecting
The Ten Most Unwanted Behaviors About the Author

Dr. Rick Brinkman and Dr. Rick Kirschner are world-renowned authors and speakers who have spent two decades learning how people communicate and how to bring out the best in people at their worst. They are coauthors of Dealing with Relatives (Even If You Can't Stand Them) and the bestselling How to Deal with Difficult People.

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