New item Free shipping Pay Now
Add this item to Cart for a combined free shipping deal
Click to enlarge photo

Listing Detail Tabs

Delivery takes approximately 4-7 business days.

This title is In Stock in the Booktopia Distribution Centre. We will send you a confirmation email with a Tracking Code to follow the progress of your parcel when it ships.

Dealing with Difficult People
Author: Dr. Rick Brinkman

ISBN: 9780071416412
Format: Spiral Ringed Book
Number Of Pages: 64
Published: 20 February 2003
Country of Publication: US
Dimensions (cm): 22.8 x 15.5 x 0.5
Description:
Dealing with Difficult People provides specific strategies and actions you can take to understand difficult people, recognize why they act the way they do, and influence them to change their behavior toward the positive.

Written by Doctors Rick Brinkman and Rick Kirschner, today?s most respected authorities on the subject, this concise and results-driven guide will tell you everything you need to know about:
Forces that compel people to be difficult
How to listen to understand?and speak to be understood
The essential skills of blending and redirecting
The Ten Most Unwanted Behaviors About the Author

Dr. Rick Brinkman and Dr. Rick Kirschner are world-renowned authors and speakers who have spent two decades learning how people communicate and how to bring out the best in people at their worst. They are coauthors of Dealing with Relatives (Even If You Can't Stand Them) and the bestselling How to Deal with Difficult People.

Returns Policy:
30-day money back guarantee for return if the item is not as described, is damaged or is faulty. We do not offer a refund if you change your mind.

Customs Charges & Duties:
Orders over the value of $270 will be liable for customs charges, taxes including GST and brokerage costs which are the recipient's sole responsibility. Please click here to ask a question
Your question and answer privileges have been disabled.
You must log in to view questions and answers on this listing. We recommend reading questions before you make any purchases.
Please log in to view questions and answers on this listing. We recommend reading questions before you make any purchases. Available only to approved bidders. You must be an authenticated member to ask questions Find out more about becoming authenticated. Your account is in debt Your current account balance is You must credit your account to use this feature.
Firearms Licence #
By entering my licence number, I confirm I am aware of my obligations under the Arms Act.
Transaction details may be provided to police in accordance with the Terms & Conditions.
Your current account balance is Please note you will lose your question and answer privileges if your account is in debt for more than 2 weeks. Credit your account.
I confirm that I am over 18 years old.
To prevent your personal details being misused please do not put emails or phone numbers in questions. Failure to comply may result in the suspension of your account. The seller cannot add a Buy Now price once bidding has started.

Shipping options

  • Free shipping within New Zealand  

Payment options