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Verbal Judo, Second Edition
Author: George Thompson

ISBN: 9780062107701
Format: Paperback
Number Of Pages: 320
Published: 2 January 2014
Country of Publication: US
Dimensions (cm): 20.3 x 13.4 x 1.7
Description:


"When you react, the event controls you. When you respond, you're in control."

Verbal Judo is the classic guide to the martial art of the mind and mouth that can help you defuse confrontations and generate cooperation, whether you're talking to a boss, a spouse, or even a teenager. For more than a generation, Dr. George J. Thompson's essential handbook has taught people how to communicate more confidently and persuasively in any situation.Verbal Judo shows you how to listen and speak more effectively, engage others through empathy (the most powerful word in the English language), avoid the most common conversational disasters, and use proven strategies to successfully express your point of view-and take the lead in most disputes.

This updated edition includes a new foreword and a chapter featuring Dr. Thompson's five universal truths of "human interaction":
People feel the need to be respected
People would rather be asked than be told
People have a desire to know why
People prefer to have options over ...

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