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The Business Communication Handbook 9th Edition
By Judith Dwyer
Paperback, 2012 , 652pages, good condition, light crease in cover

Communication skills, both written and interpersonal, are essential for personal development, employment and active involvement in our social and professional lives. The Business Communication Handbook 9E covers a broad range of communication principles and skills, that will help you advance and grow in your career, and your life. Closely aligned to the national competencies of the BSB07 Business Services Training Package, The Business Communication Handbook is divided in to the following parts: workplace communication; workplace relations; workplace documents; career development.
Table of Contents

Part One - Workplace Communication 1. Communication in today's workplace 2. Interpersonal skills 3. Organise workplace information 4. Develop personal and work priorities 5. Presentations and public speaking 6. Monitor a safe workplace Part Two - Workplace Relations 7. Effective workplace relationships 8. Negotiation and conflict management 9. Promote and ensure team effectiveness 10. Provide leadership 11. Deliver and monitor service to customers 12. Manage quality customer service 13. Organise and manage meetings Part Three - Workplace Documents 14. Analyse and present research information 15. Business writing 16. Writing business letters 17. Writing emails, memos and short reports 18. Writing long reports 19. Writing technical documents 20. Visual communication - illustrating information and data with graphics Part Four - Career Development 21. Job-seeking skills

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