PEOPLE SKILLS: HOW TO ASSERT YOURSELF, LISTEN TO OTHERS AND RESOLVE CONFLICTS By Robert Bolton, PhD 300 pages softcover in very good condition

People Skills is a communication-skills handbook that can help you eliminate communication problems. People Skills describes the twelve most common communication barriers, showing how these roadblocks damage relationships by increasing defensiveness, aggressiveness, or dependency. In their place, the author presents effective skills for listening, asserting yourself, resolving conflicts and working out problems with others - all of which help you communicate calmly, even in stressful, emotionally charged situations.

You'll see how to get your needs met using simple assertion techniques. You'll discover how body language often speaks louder than words and you'll find out how to use silence as a valuable communication tool. You;ll also learn how to de-esculate family disputes, lover's quarrels, and other heated arguments using the Conflict Resolution method.

Full of practical ideas, this book can help you strengthen all your meaningful ties. Your family can become closer, your friendships warmer, and your work relationships more productive - all by improving your communication skills.

Collection from Halswell welcome

Happy to combine postage

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