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It's All Your Fault at Work!: Managing Narcissists and Other High-Conflict People

Condition: BRAND NEW ISBN: 9781936268665 Author(s): Bill Eddy Format: Paperback Year: 2015 Publisher: Unhooked Books Dimensions: 140 x 213 x 18 (w x l x h) Pages: 244

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Description: The award-winning book that gives readers a method for handling the increasingly-outrageous behavior of narcissists and high-conflict people at work. Increasingly, high-conflict people--especially narcissists and bullies--are showing up in the workplace. It's All Your Fault at Work! addresses ways of managing the behavior of high-conflict people (HCP). Based on Bill Eddy's high-conflict personality theory, the book explains how to recognize predictable patterns of behavior and illustrates with over a dozen examples the simple four-step C.A.R.S. method to calm the HCP, analyze options, respond to hostility, and set limits on extreme behavior. 'This book belongs in every leader's library. Although I believe there's a pearl of good in everyone, some people's pearl is hard to find. You may not be able to change a high conflict personality, but by using Bill Eddy's and Georgi DiStefano's techniques, you'll be able to keep the focus on solutions rather than arguments.' --Ken Blanchard, coauthor of The One Minute Manager(R) and Leading at a Higher Level

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