BRAND NEW Please allow 4-7 working days for delivery This item is shipped from our NZ warehouse

Difficult Conversations: How to Discuss What Matte by Bruce Patton

ISBN: 9780670921348 PUBLISHER: Penguin Books Ltd FORMAT: Paperback PAGES: 352 PUBLICATION DATE: 3.11.2011 DIMENSIONS: 198mmX129mmX21mm 236grams

DESCRIPTION: We've all been there: We know we must talk to a colleague, our boss or even a friend about something we know will be at least uncomfortable and at worst explosive. So we repeatedly mull it over until we can no longer put it off, and then finally stumble through a confrontation when we could have had a conversation. "Difficult Conversations" is the definitive work on handling these unpleasant exchanges, based on 15 years of research at the Harvard Negotiation Project. It teaches us to work through them by understand that we're not engaging in one dialogue but three: the "what happened" conversation (what do we believe was said and done), the "feelings" conversation (the emotional impact on everyone involved), and the "identity" conversation (what does this mean for everyone's opinion of themselves). In a world where asking for a pay rise, saying 'no' to your boss, asking a favour or apologizing for a mistake can be a horrendous nightmare, "Difficult Conversations" deserves its position as a business classic.

• Orders after Monday 12th cannot be guaranteed for Christmas
• Dispatch warehouse is closed from 12pm 23rd Dec - Friday 6th Jan
• If using business address pls use PO Box as do not use courier