Alcatel Omni4400 IP PCX and 21 Alcatel phones

Main system – Alcatel Omni4400 IP PCX (used in Auckland)

Main system features
4400 cabinet type MI
ISDN trunks 2 primary rate accesses up to 60 channels
Digital extension circuits 48
Analogue extension circuits 44
Least cost routing
Automatic route selection signalling,
Remote maintenance & diagnostics and alarms
Music on hold interface on CPU

VoIP services
IP call server
IP trunks 10
IP clients associated (G723.1) 10
Echo cancellation on IP calls extended

Contact centre facilities
Contact centre distribution simultaneous logged in agents 35
Skills based routing included
Contact cntre supervisor simultaneous logged in managers 1
Dynamic voice guides included
Wall board interface for existing wallboard 1

Voice processing applications on PCX
General business voice guides
Automated attendant 10 port
Alcatel 4635J integrated voice mail 4 port

Cards currently in this system are:
VPUZ 1
PRA2 2
UA32 3
GPA2 1
INTIP 1
Z12 1
UAI16 1
Z32 1

System was wired to 6 patch panels
Subsidiary system – Alcatel Omni4400 IP Shelf used remotely

Main system features
4400 integrated cabinet type in patch panel Voice hub
ISDN trunks primary rate access up to 30 channels
Digital extension circuits 32
Least cost routing
Automatic route selection signalling
Remove maintenance & diagnostics and alarms
Music on hold interface on CPU

VoIP services
IP call server included
IP trunks 10
IP clients associated (G723.1) 10
Echo cancellation on IP calls extended

Contact centre facilities
Centralised from main PCX additional 10
Voice processing applications on PCX
Centralised from main PCX

Terminals remaining

Alcatel 4035 “Advanced” consoles (screen) 12
Alcatel 4010 “Easy” consoles (screen) 6
Alcatel 4004 “First” consoles (no screen) 3

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This System cost us over $100,000 to buy


Located in Panmure