Problems receiving email

Members may experience problems receiving our emails due to spam and junk mail filter settings. Check your junk email folder regularly in case email has arrived there rather than your inbox.

Here is a guide on how to ensure you receive our emails:

If you use Hotmail
If you use Gmail
If you use Yahoo!
If you use other email providers

If you use Hotmail

To prevent your Trade Me emails being added to Hotmail's Junk folder, login to your Hotmail account and follow these steps:

1. Click on the "Options" button at the top-right of the page
2. Select "More Options" from the dropdown menu
3. Under the Junk e-mail heading, select the "Safe and blocked senders" option
4. Select "Safe senders"
5. Type "trademe.co.nz" into the box and click the "Add to list" button. You should see "@trademe.co.nz" appear in the "Safe senders and domains" list on the right.


If you use Gmail

To prevent your Trade Me emails being added to Gmail's Spam folder, login to your Gmail account and follow these steps:

1. Click "Settings" at the top-right of the page and then select "Filters"
2. Click "Create a new filter" at the bottom of the page
3. Enter "trademe" in the 'From' field
4. Select 'Next step'
5. Tick 'Never send it to Spam'
6. Click "Create Filter"


If you use Yahoo!

To prevent your Trade Me emails being added to Yahoo's Spam folder, login to your Yahoo! account and follow these steps:

1. Click "Options" at the top-right of the page
2. Select "Mail Options"
3. Click "Filters", then "Create or edit filters"
4. Click "Add"
5. Enter "trademe" as a 'From header'
6. Select "Move the message to inbox"
7. Click "Add Filter"


If you use other email providers

Most email providers have a junk mail or spam folder.

Check the folder regularly, and add Trade Me to your contacts list or safe list to ensure that emails from Trade Me are not blocked.

Most Trade Me emails are sent from mailer@trademe.co.nz and noreply@trademe.co.nz