Protection from viruses and malware

Viruses and malware are malicious programs that can cause damage to your computer, phone or other electronic devices and the files stored within. Once a virus infects a device, it often looks to spread to others across a network or even the internet.

You may have a virus if:

  • your device responds more slowly than usual, stops responding entirely or ‘crashes’
  • a battery-powered device requires more charging than usual
  • unknown programs and toolbars appear on your device
  • disruptive pop-ups appear, often requesting credit card details or the installation of unknown software
  • you’re frequently redirected to unknown websites on your device.
How to stay safe
  • Use up-to-date anti-virus software. New viruses are discovered each month, so protection is the best prevention. For more information, check out the anti-virus options.
  • Be wary when opening email attachments. Don’t open attachments from strangers or when you don’t recognise the file type – ‘.exe’ files can be particularly dodgy, so take extra care if you receive these types of attachment via email.
  • Be careful downloading files. Don’t download files from strange websites. Make sure to download only from a legitimate and reputable source.
  • Backup your files on a regular basis. If a virus destroys your files, at least you’ll have a backup copy. Make sure not to store your backup copy on the same computer you’re trying to protect.
Some anti-virus software options What about my phone or tablet?

Some computer anti-virus software also extends to device protection. There are plenty of free apps that can help protect your device if you’re surfing the net on a tablet or phone.

Android

CM Security Anitvirus Applock

Sophos Free Antivirus and Security

iOS: (iPhone/iPad)

McAfee Security

Trend Micro Mobile Security

One last note

Firewalls, anti-virus, anti-malware software and regular backups are great prevention, but there’s never a complete guarantee against infection. If you encounter a problem that your software couldn’t prevent and you're also unable to fix, we recommend talking to a computer technician to see what can be done.

Want further assistance?

  • Call us on 0900 87233Available 24/7. Calls cost $1.99 + GST per minute.
  • Email us your questionWe aim to respond within 1-2 days.