About the Store
Bathrooms Online is the home of online bathroomware in New Zealand. Our policy is to source the highest quality products at the lowest possible price while ensuring a streamlined and hassle free experience for our valued customers.
Quite simply, we negotiate the deals so you don’t have to. The product lines we offer include the most highly reputable and world-renowned brands and suppliers as well as locally designed and manufactured brands including some of our own premium quality ranges.
At Bathrooms Online we endeavor to provide quality, fast and efficient service to match our esteemed product range of vanities, basins, showers, slide showers, toilets, toilet suites, baths, bath screens, heated towel rails, not to mention an extensive range of timeless accessories. All at affordable and competitive prices.
We research product markets, source and stock a continuous and extensive range of bathroom products. Our efficient sourcing procedures and techniques allow us pass added value on to end users in the form of extremely competitive prices.
Bathrooms Online is a kiwi owned and operated enterprise offering affordable quality direct to you.
What our customers say about us:
"Love it. Exceeded expectation. Prompt contact and delivery.”
"Good price, good quality product and prompt service. Highly recommended.”
"You went more than mile with this deal. You came all the way to deliver the two towel rails. I was very happy with the product, very high quality. Please trade with seller without hesitation. Highly recommended.”
"They most bend over backwards helpful customer service I've experienced recently - on Trade Me or off. Item wasn't what I anticipated so returned at seller's expense with a promise of refund. Excellent communication all round. A good experience even though trade wasn't completed. Can't fault.”
"Fantastic service. Towel rail works and looks great.”
Name: SOUL TRADERS LIMITED T/A BATHROOMS ONLINE
Please remember to include the auction number in question as a payment reference.
GST Tax Invoices:
We are a GST Registered Company and a GST Invoice will be provided with every sale.
Delivery is currently restricted to New Zealand, both North Island and South Island. In certain circumstances trans-tasman delivery can be arranged for orders meeting minimum quantity criteria.
Every product has its own delivery time. Although we aim to ship items as soon as payment clears, please keep in mind our guidelines that allow for circumstances such as inter-island delivery, public holidays as well as Friday and weekend orders. For smaller products, delivery is scheduled to occur within 3-5 working days from the date your order is received and payment processed. For larger items delivery will be scheduled to occur within 5-7 working days.
We will contact you by email or phone with the scheduled delivery date within 24 hours of receiving your order (except at weekends).
NOTE: Orders made before 1:00pm Monday-Thursday qualify for next day delivery and in most cases we endeavor to provide this service. Weekend orders will be processed Monday for Tuesday delivery. Orders after 1:00pm Monday To Thursday will be processed the next day for delivery the day after. Friday orders will be processed Saturday for delivery Monday. (All subject to courier availability).
Cost of shipping is calculated depending on the individual item(s). Please be sure to check the auction and/or classified listing to confirm shipping costs. It is preferable that someone is present at your delivery address to sign for your consignment. An additional fee will be added for rural deliveries.
Bathrooms Online has a 100% money back guarantee Returns Policy.
Goods supplied in accordance with the buyer’s order can only be returned with the express approval of Bathrooms Online. Requests to return goods must be submitted within 5 working days from date of supply and the original invoice number must be quoted. Where goods are accepted for credit they must be returned at the buyer’s expense to the Bathrooms Online’s warehouse from where they were purchased in original condition and packaging.
We aim for 100% customer satisfaction, in the unlikely event that an item arrives faulty we will replace or exchange the product if your item is damaged or defective as a direct result of the manufacturing process.
As our product ranges vary greatly please be sure to check listings for warranty periods and item specific warranty information. The buyer must check all items within 24 hours of receiving these and report any damages or faults to the seller via email. Any freight for returned items must be paid for by the buyer. If a product is deemed to be faulty Bathrooms Online will refund the return freight costs after the product has been inspected by our team. Bathrooms Online will replace or repair where possible and refunds will only be available where a replacement is not available.
The buyer must keep the original invoice as proof of purchase for all warranty claims. Incidental or consequential damages attributable to a product defect or to the repair or exchange of a defective product are excluded from our warranty.
Warrantees apply to items which have been used strictly for the purposes which they were intended. This does not include cases where errors in installation and workmanship have played a part or misuse or use of a product for which it was not intended, unauthorised repairs, neglect or deliberate damage. Bathrooms Online will not pay for plumbing costs or building costs etc if product is found to be faulty after installation.
Bathrooms Online complies with all relevant warranty procedures as set out in the Consumers Guarantees & Fair Trading Acts along with Trade Me’s standard trading terms and conditions. Normal supplier warranty clauses and guidelines apply.
All emails, questions & queries will be answered between Monday – Friday 8:30am – 4.30pm and Saturday 9:00am - 2:00pm . Due to the volume of emails our reply may take up to 2 working days. It is company policy to reply to all emails but in the event that you have not received a response within this time frame then please check your junk box, spam & pop-up filters.
All information provided by Bathrooms Online is considered private and confidential. This includes all product descriptions, photos, diagrams and pictures. Please do not copy or replicate any of our provided information without prior consent from Bathrooms Online.
Bathrooms Online will under no circumstances disclose customer details to third parties. All information provided to Bathrooms Online is considered private and confidential.
Although every effort will be made to ensure the information on this website is kept up-to-date and accurate; we cannot assume liability for any loss or inconvenience caused by inaccuracies or errors concerning any products or services. For the latest information and confirmation on any goods or services, please message us on Trade Me or call and we will be pleased to assist.