Contact Details

Administration:
PO Box 22 442
Christchurch

Retail Store / Warehouse distribution:
Home Base
199 Marshlands Rd
Shirley, Christchurch
Phone 03 386 2650

About the Store

CyberPets Ltd is a family owned business with over 25 years experience in the retail pet industry. We established CyberPets Online Pet Supplies to meet the growing demand for Online purchasing in 2005. We offer quality petware products which are brand new and fully guaranteed.

We offer an outstanding level of customer service ~ please read our feedback for client testimonials. It is our intention to provide you with the best service possible, in the quickest possible time, and offering a good selection of top quality pet products at affordable prices.

As a team we are totally committed to our business and customer satisfaction is crucial to our success; we do our best to ensure that all products are exactly as described in the auction.


Store Policies

Payment
Payment must be made within 5 days of auction closing. Lay-by is possible on goods over $200.00 please contact us before bidding for Lay-By options.

Bank Deposit
Bank Account - BNZ, Armagh Street Branch, Christchurch
Number 02 0865 0019114 00
Name: CyberPets

When making payment please ensure the auction number is used as the reference. If there is no reference it will slow down the transaction.

Cheque
CyberPets
PO Box 22 442
Christchurch

Please include your name, address, phone number and your auction number on the back of the cheque.

Pick Up's are available from our shop during normal business hours - there may the odd auction where pickup is not possible and this will be advised in the auction details.

CyberPets Ltd
Home Base
199 Marshlands Rd
Shirley
Christchurch

Monday to Friday: 9am to 5.30pm
Saturday & Sunday: 10am to 5pm
Open Public Holidays


Tax/GST Invoices
We are GST registered GST and invoices are provided on all sales

Credit Card
We accept Mastercard & Visa and this payment procedure will be explained after the Trade Me purchase. A credit card transaction fee will apply and the amount is advised in the auction details.

Shipping
The stock comes from our store in Christchurch - CyberPets Ltd uses Fastway Couriers, PBT Couriers & NZ Post for smaller items or for some rural deliveries. For larger items we use Toll Tranzlink - please refer to the individual auction for shipping details & costs.

In some instances we offer free shipping with "buy now" check the auction that you are interested in, to see if this would apply for your purchase!

We cannot ship to a PO Box number or Waiheke Island, sorry, the courier companies that we use will not send to a po box number as signatures must be obtained. When sending delivery details to us please ensure that the address provided with have someone available to sign for the item, if no-one will be home please provide a work address - Rural delivery will incur additional costs.

It is your responsibility to check that your goods have not been damaged in transit ~ if they are damaged you must not sign the courier ticket and you must notify us within 24 hours so that we can make arrangements for replacements.

Combine auctions and save money!

Packaging
All items are packaged with the utmost of care and are wrapped with cardboard and bubble when required.

Return Policy
We will replace or exchange if, item is damaged, or lost by courier. If we no longer have the item in stock, we will happily refund or offer you an alternative product. We will not refund the item if you have "changed your mind" or is not "what you expected".

Goods must be returned via courier within 5 days of receiving. All shipping charges are non-refundable.

If you are not happy with your item please contact us via email immediately upon receipt of goods. We will then contact you to resolve the problem.

Privacy
Your details will not be passed onto any third parties at all, under any circumstances. We will have your email address on our database and may contact you to let you know of any special deals we are offering from time to time. If you do not wish us to hold your details please let us know and we will remove you from our database list. We respect your right to privacy.