E Martlearn more about trade me stores

Contact Details

Warehouse/Showroom:  151 Marua Road Ellerslie Auckland 1051
  (inside South Pacific warehouse by the main entrance)
  
Postal:  PO Box 82331 Highland Park Auckland 2143
  
Tel:  09-5798879



About the Store

Like many online stores, we import quality products directly from factories and sell to our customers. However, we differentiate ourselves in the following areas:
• Hear our customer’s voice and source the best quality value-for-money products for today’s young families.
• Provide impeccable customer service to ensure speedy and hassle-free online shopping experience.
• Engage customers in defining our product’s values.

You are welcome to visit our showrooms and inspect our products prior to your purchase. However, we may not have the bulky items available on-site which will be clearly indicated in the listing.

Store Policies

TRADING HOURS
Monday-Friday: 10am-5pm

COLLECTION
Collections can be made within 10 days of auction closing, unless by prior arrangement.

CUSTOMER SERVICE
Emails, questions and queries will be answered between Monday – Friday 8.30am – 5.00pm. If you do not receive a response within 2 working days please check your junk box, spam and popup filters before contacting us.

We strive to provide fast and efficient services to all of our customers. You are welcome to ring or write to us on any issue during our business hours.

PAYMENT
Cash/EFTPOS: please bring along your payment instruction.
Direct Deposit: please allow 2 working days to clear, with your auction number. Juniper Trading Limited ASB account: 12-3109-0071033-00 Credit Card: please use TradeMe’s Pay-Now

Payment Instructions are Automatically Sent to all Winning Bidders within a few minutes of auctions closing and we ask that payment is made in full within 3 working days. Please ensure that you include the exact auction number on all deposits to avoid confusion.

Payment can be made by Pay-Now, cash and EFTPOS. Please ensure you include the auction number reference when making payment. Only EFTPOS and cash accepted on-site.

LAYBY
Only apply to sales more than $100 (including shipping charge), over four 25% weekly installments via Direct Deposit with the winning auction number as the payment reference. We’ll ship out the order when the order is fully paid for.

First installment must be made within 3 days from the auction’s closing date. E-mart.co.nz reserves the right to forfeit the payment received if the transaction not completed within one calendar month.

SHIPPING
Orders are processed and sent on the same or next working day once payment has been sighted and not prior, however delays can occur during our peak times i.e. Christmas.

Deliveries require a signature on arrival. We advise you to have it addressed to your place of work during Mon-Fri 8am-5pm. No weekend delivery unless special arrangement agreed.

We do combined shipping, extra shipping charge may result subject to the overall weight/volume restriction. Please contact us for the total charge prior your payment.

RETURN
If it becomes necessary, irrespective of reason, buyer shall bear the cost to return goods to E-mart.co.nz. We are responsible for sending the repaired item or replacement back to the Buyer, except in the case that the returned item is tested and found not faulty or not in the same condition that the buyer reported. In which case, the buyer will be required to pay for return postage costs and the item will be sent back at the buyer's expense.

If goods have been damaged during transit, the customer should acknowledge receipt of “damaged goods”. They should contact us as soon as possible so a claim can be lodged.

Goods must be inspected within 24 hours of receipt.

We do not offer refunds – please choose your products carefully. Please ask questions before you buy.

WARRANTY
We adhere to the Consumers Guarantees & Fair Trading Acts along with Trade Me's Standard Trading Terms and Conditions

No warranties shall apply to goods sold “AS IS WHERE IS”.

If no warranty information is mentioned in a particular auction, E-mart.co.nz automatically provides a 14-day Return-to-Base warranty. Please check each listing carefully for correct warranty type and period.

The Buyer must check the item(s) immediately after purchase (or delivery) and report any transit damage or defects by email (or phone) within 72-hour of receiving the item. We reserve the right to refuse courier claims that are made after this time frame.

Contact must be made directly for approval prior to returning goods under warranty, invoices will be required as proof of purchase. Photos or other forms of evidence may also be requested from the customer. We reserve the right not to process the claim if the buyer do not respond within reasonable period of time.

E-mart.co.nz will replace or repair where possible, and refunds or voucher in equivalent value, will only be offered where a replacement is not available. Original courier charges are non-refundable.

Warranties are not transferable beyond the original buyer.

Warranty does not cover a) free gift items b) incorrect assembly, misuse, abuse or use of a product for which it was not designed c) neglect and careless storage d) unauthorised repairs.