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frescoliving
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Contact Details
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About the Store
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Fresco Living supplies a range of top quality home, leisure and living products sourced from suppliers we choose carefully. We pride ourselves on our fantastic after sales service, which means we maintain 100% positive feedback on Trade Me. We treat every customer as an individual, not a number - this means our freephone 0800 number is always available, and we make sure every customer is a happy customer. We buy direct from the manufacturer to save you money, and maintain close relationships with suppliers so that we can always offer the best back up and after sales service. Whether you're looking for a heatpump to efficiently cool and warm your home or office, luxury silk and cotton bedding, an infrared sauna to ease aches and pains, or a trampoline for the kids, you'll find something at Fresco Living to take the edge off your busy lifestyle. |
Store Policies
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Completing Your Purchase: Please contact with us within 3 days of winning the auction - payment must be made within 7 days unless otherwise agreed. Payment Options: We accept BANK DEPOSIT / TRANSFER, CREDIT CARD, CHEQUE, OR CASH ON PICK UP. We also offer FINANCE, and LAYBY. Please ask us before you purchase if you want to use our layby or finance payment options. All prices include GST. Direct Credit Orders paid by direct credit will be shipped once we have received confirmation of your payment. Payments normally take around 24 hours to reach our bank account. Please ensure that you use the auction number as a reference when paying by direct credit. Please make payments to our bank account: Bank: ASB Branch: Ponsonby Account name: Fresco Living Limited Account Number: 12-3019-0718462-50 Cheque Orders will shipped once your cheque has cleared - this normally takes 5 business days. Credit Card Payment Please phone us on 0800 255 888 to arrange credit card payment – we accept VISA and MasterCard. Your credit card number is never stored, and your privacy and security are guaranteed. Finance Please ask us about our finance options - call 0800 255 888. We use Gilrose finance. Shipping options: We use Gold Link for larger items and NZ post for smaller items. Items shipped with Gold Link require a signature upon delivery. Please ensure that you include a contact phone number with your delivery address. Orders confirmed and paid before 10am will usually be dispatched the same business day. Orders confirmed and paid after 10am will normally be dispatched the next business day. North Island orders are normally received within two business days after payment is confirmed. South Island deliveries require up to four working days, or up to five days for rural addresses. Pick up The option to pick up is available for some items – please enquire by email if you want to pick up. Damages or Loss in Transit Claims for damage or loss in transit must be made against the relevant carrier: 1. Prior to acknowledging delivery, the buyer must ensure that the complete consignment as per the carrier's note has been received. Should there be a shortage or visible damage to outer packaging the carrier's note must be endorsed accordingly at the time the goods are delivered. 2. We cannot accept liability for goods damaged or lost in transit, but we will intercede on the buyer's behalf in negotiating compensation. Please notify us immediately of any claim. International Orders If you wish to have an order delivered to an address outside of New Zealand please contact us and we will arrange a shipping quote. Return of Goods Requests to return goods must be submitted within 7 business days from the date of receiving the goods and the original invoice number or auction number must be quoted. Where goods are accepted (either for replacement or refund at our discretion) they must be delivered at the buyer's expense to our depot in original condition and packaging. Where goods are returned in damaged or substandard condition additional fees maybe charged. Returns for orders paid by credit card will be credited electronically back to your credit card account. Returns for orders paid by direct credit will be credited electronically to your bank account. Warranty Unless otherwise stated in the auction, all goods come with a warranty of 12 (twelve) months against defective parts and workmanship. Goods which are proven to be defective within the stated warranty period will be repaired or replaced free of charge when the goods are returned to us. Unless otherwise stated in the warranty terms on a particular auction, goods must be delivered to Fresco Living at the buyer's expense. Repaired or replacement goods will be returned to the buyer at Fresco Living's expense. The warranty is not applicable to claims of damage caused by improper or careless use. All warranty claims must be accompanied either by a valid Fresco Living invoice, or auction number where no warranty is issued. |