Store Policies
It is our mission to be best Demolition yard in the country and provide our valued customers with the best possible service.
It is Jacob Demolition company policy to reply to ALL emails, questions and inquiries as soon as possible, or the following working day. Alternatively, please pick up the phone and talk to us directly – 09 294 7472 or 09 825 0713.
Purchasing Policy:
Jacob Demolition Ltd is a GST registered company. Invoices are provided on all sales, as required by the purchaser.
All goods purchased through Trade Me must be paid for in full and transportation arrangements made within 3 working days of auction closing, unless otherwise arranged. Failing this, auctions will be re-listed.
Please read through our terms and conditions prior to purchasing or placing a bid as all sales are final and non-refundable.
Warranty & Replacement Policy:
The purchaser must check goods received and report any damages or faults to Jacob Demolition by e-mail within 48hrs of having received the goods. Please specify the item title and invoice number. We reserve the right to refuse any claims that are made after this time frame.
Jacob Demolition does not accept any item return by COD. The return freight must be paid for entirely by the Purchaser, who must make contact with us for approval prior to returning the goods.
Refunds will only be offered where liability is accepted by the Seller and a replacement is not available.
All warranty claims must be made by the original purchaser of the item. Warranty is not transferable beyond original purchaser.
Your invoice, delivery docket, purchaser details will be required as proof of purchase.
Jacob Demolition adheres to the Consumers Guarantee Act, The Fair Trading Act and the Terms and Conditions of Trade Me.
Warranty Does Not Cover:
- Damage from freight.
- Normal wear & tear.
- Damage from using goods for a purpose for which they were not designed.
The majority of materials sold by Jacob Demolition are recycled and some goods are sold as lower grades or seconds and this is clearly noted in these auctions. Faults and damage are inherent in these grades and we do our best to describe all our products as accurately as we can.
Products must be returned with all accessories including their original packing materials, cartons and boxes.
Jacob Demolition must receive all returns within 14 days from accepted delivery. If an item is returned after the 14 days from accepted delivery, we reserve the right to refuse claims made after this time frame. Item returns to be approved and authorized by Seller before an arranged return is executed.
Refund Policy:
Second hand goods are sold in a ‘as is’ condition and all care is taken to describe them as accurately as possible. Refunds will not be offered if buyer changes their mind, or if item is 'not what you expected'. All items must be returned to us for full assessment BEFORE refund will be issued. Refunds are processed by Jacob Demolition after the goods have been fully checked and the buyer advised of the outcome by e-mail.
*Please note it is very rare that goods have been returned and a refund issued.
Shipping:
Most of our customers pick up the goods themselves as they can inspect and make payment at the same time. You may wish to use our local carrier K.R Removals to freight goods in the Auckland Area 0274 748 344 or we can give advice on who to use once you have purchased your goods.
Jacob Demolition is not responsible for length of transit time or damage to goods received during freight.
Privacy:
Your details will not be passed onto any 3rd party and we take all reasonable steps to keep your details private and confidential. As part of our customer loyalty program, we may retain your e-mail address to follow up on customer satisfaction or on how we can make your shopping experience with us more enjoyable.
Feedback:
We recommend that Buyers leave feedback after their items are received and checked. Please contact us FIRST to discuss any issues BEFORE placing negative feedback. Negative feedback will not solve any problems.
Payment Methods:
- Internet banking
- Bank Deposit
- Credit Card
- Cash on pick up
If you wish to pay direct to our bank the details are:
BNZ Bank, Jacob Demolition & Building Supplies Ltd, 02 0400 0040407 00
Disclaimer:
Although every effort will be made to ensure the information on this website is kept up-to-date and accurate; we cannot assume liability for any loss or inconvenience caused by inaccuracies or errors concerning any products or services. For the latest information and confirmation on any goods or services, please message us on Trade Me or call and we will be pleased to assist.
Do you have some Suggestions or Comments where we can improve?
We are constantly trying to improve the Stores. If you have any comments as to how we can improve your Shopping Experience with us, please send us an email.
Once again, thank you for shopping with us.
