|
Customer Care: All emails, questions & phone queries will be answered between 10am - 5pm Monday - Friday and 10am - 4pm on Saturday. Due to the huge volume of emails sometimes our reply may take up to 2 working days. It is company policy to reply to all emails but in the event that you have not received a response within this time frame then please check your junk box, spam & pop-up filters.
Pick up: is welcomed during our opening hours, please enquire by email if you want to pick up from out of our hours.
Courier Deliveries: All small item will be sent by Courier. Deliveries are generally sent the same or next working day once payment has been sighted and not prior, however delays can occur during our sale time.
Deliveries require a signature on arrival & nothing is sent via standard post. If you will not be home between 9am-5pm Monday-Friday to accept the delivery then please have the goods addressed to your place of work, otherwise you will be expected to chase up the courier. Track and Trace Numbers will be supplied after being dispatched. Courier fees include quality packaging & are combinable where possible on application.
Delivery duration: Next day (north & south island) Rural area: extra 1 to 2 days.
Freight Delivery For large item, firstly we will get the quote from the freight company for the buyer’s approval. Deliveries are generally sent the same or next working day once payment has been sighted and not prior, however delays can occur during Christmas time.
We will pass buyer’s contact details to the carrier. The freight company will direct contact with the buyer prior to the delivery to make sure someone will sign on receipt of the item. We also will notify the buyer with dispatch information for them to contact direct with the freight company.
Payment Methods Accepted:
Please contact with us within 3 days of winning the auction - payment must be made within 7 days unless otherwise agreed.
- Internet Banking: ASB Bank, A/C Name: JS Interiors Ltd,A/C Number: 12 30400785950 00
- Visa or Master card - Pay & Collect with Cash, Eftpos, Master & Visa Cards on collection.
Note: We don’t accept cheques, Amex or Diners Cards
Layby purchasing:
- order value must be over $150.00
- 25% deposit required, which is non-refundable
- Balance to be paid within 6 to 8 weeks of stock product sale,(pre order purchasing can be up to 12 to 14 weeks)
Damages, faults or loss in Transit: The Buyer must check the item(s) immediately after purchase / delivery and report any transit damage or faults by email within seven days of receiving the item. Photos or other forms of evidence may also be requested from the Buyer. JS Interiors reserves the right to refuse courier claims that are made after this time frame.
JS Interiors will replace or repair where possible and refunds will only be offered where a replacement is not available. Original delivery charges are non-refundable.
The Buyer has the responsibility for the expense of sending back any faulty product to JS Interiors. We do not accept returns by C.O.D and the return postage must be paid entirely by the Buyer. In return JS Interiors is liable for sending the repaired item or replacement back to the Buyer, except in the case that the returned item is tested and found not faulty or not in the same condition that the buyer reported. In which case, the buyer will be required to pay for return postage costs and the item will be sent back at the buyer's expense.
Returns of good: Requests to return goods must be submitted within 7 days from the date of receiving the good. Contact must be made directly with JS Interiors for approval prior to returning goods under return policy, invoices will be required as proof of purchase.
Refunds will not be considered after the item has been used, if the buyer simply changes their mind or if the item is not “what you expected', Please choose your purchase carefully.
Products must be returned with all accessories including their original packing materials,cartons and boxes.
|
