Contact Details

Company Name:    Kidzstuff Limited
Address:    50 Lake Road, 
    Northcote
    Auckland 0627
Ph:    09 480 8192 / 021 725145
 

About the Store

Kidzstuffonline is an online toy shop offering a range of quality affordable toys from baby through to school age. We import most of our toys directly to cut out the middle man so we can offer you the best possible price. Our aim is to bring you the best quality and value for money along with the very best in service and support. We are always adding to our stock so save us as a favorite to get our new listings straight into you inbox.

 

Store Policies

We are a GST registered company, so please ask if you would like a GST receipt.

Payment
Please pay within 3 working days of auction close. We accept payment by the following methods:

  • Direct Credit/ Bank Deposit- Please refer to payment instructions emailed from Trade Me with all bank details, please use your username as reference when making a deposit.

  • Cheque- Please email and advise you will be sending a cheque for payment, we will dispatch your order once the cheque has cleared (clearance may take up to 5 working days).

  • Credit Card- Trade Me offers credit card payment via Pay Now. This option is sent to you at the close of auction.

  • Cash- You can pay cash directly into our account at any Post Shop. Please refer to bank details sent via Trade Me payment instructions at close of auction. We also accept cash on pick up.

Pick Up
Pick up is available, we are located at 50 Lake Road, Northcote, Auckland, but please email or phone 09 480 8192 to arrange a suitable time as we are not always available every day. We only accept cash and eftpos on pick up.

Shipping
Our aim is to have all parcels on the courier within 24 hours (except weekends) of payment clearing in our account. We generally use Fastway Couriers who deliver Monday to Friday and require a signature (please advise if you want your parcel left if no one home). All parcels go track and trace and we can provide your number on request. Occasionally we use NZ Post for rurual or island deliveries, these also go track and trace.
We are happy to combine your purchases wherever possible to keep your costs to a minimum please call or email to get a quote.

Layby
We are happy to offer layby on all purchases totaling $100 or more. Our terms are 20% to be paid within 3 working days and then the balance to be paid within 8 weeks of auction close. Goods are not dispatched until final payment is cleared.

Damaged goods
If your parcel is damaged in transit please do not sign for the parcel and call or email us within 3 days so we may make a claim against the carrier.

Returns
In the unlikely event you have a problem with your product we offer a 30 day return to base warranty, this means you pay for return postage. This warranty does not cover accidental damage, wear and tear and misuse. At our discretion we will repair, replace or offer refund. We do not refund postage costs.

Privacy Policy
Your privacy is of utmost importance to us and under no circumstance will Kidzstuffonline disclose any details to a 3rd party. All information is considered private and confidential.

Company Mission
To provide you with such an awesome, easy and hassle free shopping experience, that you will want to tell all your friends and family about us.


Any questions please call to talk to one of us on (09) 480 8192.