Millen Homewarelearn more about trade me stores

Contact Details

Company Name:    Millen Homeware Ltd.
Showroom & Office:    671 Great South Road, Penrose, Auckland
Postal Address:    PO Box 112296, Penrose, Auckland
Phone:    (09) 634 7659
Fax:    09 634 3741
Mobile:    022 017 3572 (Brent)
Website    HTTP://www.millen.co.nz
Opening Hours:    Monday - Friday 8:00am - 5:30pm
Saturday 9:30am - 5:00pm
Sunday Closed

 

About the Store

Welcome to Millen Homeware Ltd. We specialise in kitchen and bathroom sinks, tap wares, shower wares, slide showers, sanitary wares, mirrors, califonts, range hoods, gas stoves, baths, hand basins, toilet suites, heated towel rails, vanities and solar energy hot water systems. We offer quality products at competitive price. If there are any products you require which are not in our listings, please contact us as and we would be delighted to source them for you.

Store Policies

Payment
Payment must be made within 7 days of auction end.

Payment Options

Direct Credit/Bank Deposit
Bank Account: ASB Bank, St. Lukes Branch
Account Number: 12-3077-0489370-00
Account Name: Millen Homeware Limited

When you make payment, make sure to use the auction number as the reference to prevent delays in delivery.

Cheque
Millen Homeware Limited
PO BOX 112296
Penrose, Auckland

Please include your name, address, contact number and auction number on the back of the cheque. Delivery will only be made after your cheque is being cleared.

EFTPOS
Available for goods being picked up from our Auckland or Hamilton showroom. Sorry, we accept only EFTPOS card. Cash are also welcome.

Shipping
If you want us to deliver to you, please add freight. We will quote freight independently. We dispatch all goods within 24 hours of confirmed payment. If you have not received your goods in a reasonable amount of time please notify us and we will be able to trace for you.

Refund Policy
We will replace or exchange if the item is:
  1. sometimes breakage may occur due to carrier mishandling while in transit to you. Should this happen, we will require at least two clear pictures of any damages to be either mailed or e-mailed to our customer service team as evidence for any claim we may make against the freight carrier, and as a requirement to receive credit or replacement merchandise. This claim must be filed within 7 calendar days of receipt of the merchandise. KB reserves the right to replace damaged merchandise within 14 calendar days of notification by the customer. If a replacement item is available for shipping within that time period then a refund cannot be issued. If no replacement is available, the damaged item(s) will be refunded in full.
  2. Please quickly inspect all shipments prior to signing delivery receipts.
  3. If there is evident damage to the vanity set please refuse the order and note the damage on the delivery receipt. Simply write "refused due to damage".
  4. All cancellations, exchanges, and returns other than damages due to shipping or warranty claims will incur a 20% restocking fee. Furthermore, all postage and shipping for returns other than those due to shipping damages, will be paid by the customer and is a cost incurred by the customer in addition to the 20% restocking fee.
  5. In the event that there are damages to your vanity set upon arrival, KB Warehouse reserves the right to send a replacement in lieu of a refund. A refund may still be requested, but the 20% restocking fee will apply.
  6. All Claims or returns requests must be made within 7 days of receiving your item.
  7. If an order is cancelled within 7 days prior to shipment, payment will be fully refunded minus a 5% credit card processing fee, postage cost incurred by customer.
  8. All claims for returns, damages or any other reason MUST BE MADE BY E-MAIL .The reason for the return must be clearly stated in the e-mail. Before taking any action you must have received a response from KB Warehouse, with an auction number. All shipments sent to KB without an auction number will be refused and the associated charges will be the sole responsibility of the sender.
Please ask all questions before bidding. Goods must be returned within 7 days of receipt, in original condition accompanied by the original invoice. All courier charges are non-refundable.

If you receive defective or damaged goods then please contact us stating clearly the problem. Please include the following information: Invoice Number, Item Description, Date of Purchase and a daytime phone number. We will contact you within 2 working days to resolve the problem via the above guidelines.

Warranty
The purchaser must keep the original invoice as proof of purchase.

Incidental or consequential damages attributable to a product defect or to the repair or exchange of a defective product are excluded from our warranty. We cannot pay for plumbing costs or building costs etc if product is found to be faulty after installation.

Please contact our staff for details of our warranty policy.

Privacy
Under no circumstances will we disclose private details to a third party. All information provided to Millen Homeware Ltd is considered private and confidential.

Disclaimer
Although every effort will be made to ensure the information on this website is kept up-to-date and accurate; we cannot assume liability for any loss or inconvenience caused by inaccuracies or errors concerning any products or services. For the latest information and confirmation on any goods or services, please message us on Trade Me or call and we will be pleased to assist.
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