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photoshack
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Contact Details
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About the Store
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PHOTOSHACK is proudly New Zealand owned and operated. It is run by a Multi Award winning New Zealand professional photographer of 20 years shooting experience and his qualified and experienced team. We take great pleasure in introducing people to photography by educating and removing the “mystery” that sometimes surrounds making images and video with products that are pleasantly priced. Our team constantly strives to bring the best products on to the market in terms of value and quality. Most of our products are sourced direct from the manufacturers which means you get the best deals. |
Store Policies
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Hours of Service
Customer Service Photoshack will provide you with excellent customer service and after-sales service. If you have queries, please do not hesitate to contact us before placing neutral or negative feedback. Most concerns can be resolved quickly to everyone’s satisfaction. Payment You will be sent an email straight after the auction with payment details and instructions. We accept: - Bank deposit (refer to 'after auction' email for account details) ASB bank A/C: 12-3060-0353485-00 - Cheque (please note we wait 3 working days for cheques to clear) - Credit card (We accept Visa, MasterCard and Amex on most auctions. If this is available you will be provided details to do this online or via phone/fax if required) Finance Easy payment plans are available to purchases over $1000. You must be over 18 (or have guarantor) and need to supply ID. Please contact us for more info. Pick-ups Pickup is available on most auctions. Some products are non-pickup, please check shipping details. As our showroom has limited space, to make sure your product is available, please ring us on 09 354 3070 or email us before you come in. We accept Cash/Eftpos/Visa/Mastercard/Amex. Your Trade Me name and the auction number will be required when you collect the goods. Freight Most orders are transported by PBT and Courier Post. Please email us if your parcel has not arrived within the target delivery times listed below. Track and trace service is available on most parcels. We will provide you with your tracking number. We offer combined shipping on multiple auction (except $1 reserves) We ship to Australia on request, please ask for a quote. Delivery Targets Items are usually dispatched by the end of the working day, if the order is fully confirmed with all payments cleared by 2pm, Mon - Fri. Below are the target delivery times. This is a guideline only and is not absolutely guaranteed. Weather and road conditions may also affect delivery. Auckland & North Island: 1 working day South Island: 2 working days Rural / RD: add 1-3 extra working days to standard target delivery times. Saturday Delivery: extra charges apply & please ring to enquire availability. Damaged Goods or Goods Lost in Transit Claims for damaged goods or goods lost in transit must be made against the courier company concerned directly. We cannot accept liability for goods damaged or lost in transit however details of any claim should be advised to us immediately. We are not liable for any consequent damages as a result of using any goods or products we may supply. 10 DAY MONEY BACK GUARANTEE It is the buyer's own risk to buy remotely without seeing or trying, with only the online description/s. Although we try our best to keep our descriptions as detailed and clear as possible, we take no responsibility for the possibility of claimed distortion of descriptions and photos. We provide our buyers 10 Day Money Back Guarantee to lower this risk under the following terms: The buyer needs to email us to arrange return within 2 days of receiving the product and send out the product within 5 days. The buyer has the obligation to return the product and original packaging in resalable condition to our warehouse at the buyer's own cost. Safe transit is at the buyer's responsibility. Shipping cost is non-refundable. Replacement Policy Buyers must check item for faults or damages immediately and report it to the seller via e-mail within 48hrs of receiving items. We reserve the right to refuse claims made after this time frame. Photos may be requested from Buyer as proof of damage. Buyer is liable for the postage fee to return faulty/damaged product for warranty and exchange unless otherwise arranged. Products must be returned with all accessories including their original packing materials, cartons and boxes. Refund Policy Refunds will only be offered on items that are “dead on arrival” i.e damaged in transit or defective and we are unable to repair the item or provide a replacement of equal or greater functionality. We reserve the right to first repair or replace the product before a refund is considered. Refunds will not be offered if items are not compatible with buyers system OR buyer is unable to operate or assemble item. Buyer must ensure that systems are checked for compatibility prior to purchase/bidding. Refunds will not be offered after the item has been used. Refunds will not be offered if buyer changes their mind, or if item is 'not what you expected'. Original postage charges are non-refundable. All items must be returned to us for full assessment before a refund will be issued. Warranties
*We supply 1 Year Manufacturer's Warranty on the majority of our
products.*
Consumables such as video tapes are not covered by warranty.
Due to the nature of bulbs / flash tubes used for video / flash lighting warranty does not cover these items or any subsequent damage caused by bulbs blowing.
Subsequent damage from faulty or misused items is not covered by our warranty. For instance, if a camera strap breaks, and there is damage to the camera, we are only liable for replacement or refund of the camera
strap.
Although this was the policy at the time of writing we reserve the right to change our policy without notice. The abovementioned policy is written without prejudice.
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