 |  |
Contact Details
|
About the Store
|
Welcome to Qualimax Trademe store! Our slogan is to acquire quality products and offer the best price to meet our customers’ satisfaction. Our skilled and well connected product scouts are constantly searching the globe for new, exciting and funky products to keep you coming back for more. We have served more than 20,000 happy customers, We will do our best to ensure you are the Next happy customer! How Can We Offer Such Competitive Low Prices Our products are sourced directly from top manufactures and we pride ourselves on our bargain hunting abilities to sniff out the best value products. Cutting out the middleman and unnecessary retail overheads allow us to bring YOU the products and prices that come to expect from a New Zealand online Store. |
Store Policies
|
Customer Service We are more than happy to answer your questions or queries you may have. GST/TAX invoices We are GST registered GST and it included in every order we send is a GST invoice, which also doubles as an address label. When you receive your package, there will be a clear slip on the outside with your address on it. This is your invoice. :) Please keep it safe as it contains all our details and is proof of purchase. Payment We utilize an automated auction management system – Pay now. After the item has been purchased, you will receive the email instruction on how to proceed through the “the Qualimax Secure Checkout System”. The checkout cart compiles all your information and notifies us of your payment. We would appreciate completion of checkout within 2 business days of the end of your purchase. The following forms of payment are accepted:
Full payment must be received within 7 days of the auction close date. Please ensure the auction number is used as a reference against the deposit. If you do not put the auction reference number against the deposit this will take longer for your items to be dispatched.
1-2 working days of receipt of payment within the North Island. Qualimax Ltd offers a 7 days money back guarantee on most of the products we sell. Money back guarantee means that if you're not happy with your items you may return your order for a refund of the purchase price less shipping and handling within 7 days start from the first day receiving the item. Note, unsatisfied items need to be returned in their ‘original’ condition (eg with original packaging and accessories) that are perfect for resale. All of Qualimax’s normal for sale products are warranted, (Clearance $ reserves are exempted from the warranty policies*). Most of our products do have a money back guarantee. There are a few exceptions so make sure you ask if you are not sure, of course even if the product does not have a money back guarantee any warranty will still apply and meet all our obligations under the consumers guarantees act. According to each product’s warranty in place, we promise to repair or replace for you during the warranted period. Post the warranted period, although the repair/replacement may incur some cost to you, Qualimax will do our best to help your optimal user experience. For telecommunication products (ie. cellphones & tablets): • 3 months warranty for refurbished items; • 1 year warranty for brand new items; Please make sure that you: • Inform us within 4 days of receiving the item if your order is: o faulty or o damaged during transit; • Return the item back for repair/replace within 1 week of receipt of return tickets If we believe we have a product that suits your requirements better, we may suggest swapping your item for it. This is your choice however, and you can still choose to have your money back instead.
Qualimax warrants the product(s) to be free of defects in material and workmanship from the purchase date for the period stated. All our warranties are usually replacement or repair of the product. If the item is unable to be repaired or replaced, then another model of similar or better specifications may be substituted. In the unfortunate event repair or replacement is not available, we will issue you with a full refund of the purchase price (shipping and handling are non-refundable). |