Contact Details

Address:  R.A.Y TECH LTD.
8/18 Link Drive
Wairau Valley
North shore, Auckland
PH:  (09) 4410097
Business hour:  9:30 am – 6:00 pm on weekdays
10:00 am – 5:00 pm on Saturday, Closed Sunday

About the Store


R.A.Y TECH is Laptop specialist and PC parts supplier. We supply laptops and spare parts for most major brands. R.A.Y TECH LTD. carries New Zealand's largest range of online Laptop parts. We source product locally as well as overseas.

We have operated a computer/consumables business since 2008, and have accounts with many reputable companies since that time. We are selling all kinds of brand-new computer parts, both genuine and replacement products, such as laptop battery, power adapter, laptop keyboard, laptop screen, optical drive, DC Jack, Hinge, laptop case, HDMI Cable, apple related products and etc. Also, we are selling second hand laptops and desktops. Given our strong connections with computer manufacturers in China, we can offer all kinds of items mentioned above for the lowest price in NZ. For now, our main customers are computer retailers all over NZ. Lowest price and highest quality is our biggest advantages.

Furthermore, we got a team of most qualified and experienced technicians who can repair all brands and models of laptops and desktops. As a growing company, we charge lower labor rate than most of other computer repair stores. With our company, you can enjoy first class service and budgeted price.

***THE ITEM PRICE IS ONLY FOR TRADEME BIDDER, NO DISCONT IN OUR PHYSICAL STORE***

We NOW also provide full sorts of mobile phone accessories and repair service. There is our business range below, Please feel free to contact us if we could be any of further assistance.

Mobile Phone Repair Service
Unlock/Unblock
Water damage
Display replacement
Software issue
Configuration Error
Network issue
Physical damage
Language issue
Charging issue
Mobile Phone Accessories
A/C charger
Car charger
Data cable
Battery
Hands free
Protective case
Screen protector
Bluetooth device
In-car accessories

All brand new cell phones are available!!!

We pride ourselves on our superior service, at a price you can afford.We specialize in laptop and desktop repair services, with the capability to repair problems such as broken LCD screens, DC power jacks, keyboards, hard drives and other hardware commonly found on desk tops and notebooks.Help with PC tune up, virus/spyware removal, software upgrades, data backup & retrieval, assistance with applications/ installations and other software related issues.

We are a customer-focus company, all of efforts and resources are spared to ensure the high level customer service and support. We are your one-stop shop for all computer and mobile phone requirements.

Store Policies


Payment
  • Electronic Banking, Direct Credit or Telephone Transfer:
    Bank: ASB Bank
    Branch: Wairau Park
    Account Name: R.A.Y TECH Ltd.
    Account number: 12-3119-0099937-00
  • Please ensure the auction number is used as a reference against the deposit. If you do not put the auction reference number against the deposit this will take longer for your goods to be dispatched.
  • Credit card (We accept Visa and Mastercard on all auctions. Our ‘after auction’ email will provide details on how to do this via telephone)
  • Payment must be made within 3 days of auction/sale finishing.
  • It can take up to 48 hours for transferred funds to clear. We will send the purchased items as soon as the payment has appeared in our account.
    Please note that payments made over a weekend may not show in our account until Tuesday morning.
    Public holidays also may add an extra working day

Warranties

Unless otherwise stated in our listings all of our products sold come with a written warranty period (return to base at purchasers cost) which will vary depending on the item purchased (excluding battery or software issues on complete units). If you have an issue please contacts us during business hours and we will handle the situation from there. We will cover fastway courier costs that may be incurred in the unlikely event you receive an item and it is faulty upon receipt, however under normal warranty claims returning of the faulty item will be at your expense. We will repair replace or refund at our discretion.

Feedback
Please view our feedback. It gives good assurance of our customers' opinions of our standard of service. We encourage feedback within the Trade Me community. We will place feedback on all completed auctions. If you are satisfied with your purchase we would appreciate you doing the same.

Please email or call us to resolve any dispute prior to posting a negative or neutral feedback. Negative feedback does not help resolve an issue whereas a phone call will.

Refund Policy:

  • We offer a 7 day no question full refund return policy on all pristine items. Pristine goods are unopened and undamaged. Please note that shipping will not be refunded.
  • Original postage charges are non-refundable.
  • Faulty goods will be subject to the normal return procedures for the specific brand being returned.
  • Non-faulty product will require a Goods Return Authority, must be in saleable condition, and will be subject to a minimum 10% restocking fee. Freight charges will not be credited under any circumstances.
  • You will be liable for all delivery and insurance charges incurred in respect of returned goods.
Delivery

  • Our preferred shipping courier is Fastway Courier (www.fastway.co.nz) Most items arrive overnight, though south island deliveries can take a extra day or so. Please DO NOT sign for your goods until you have inspected the contents. Any goods signed for that are later found to be damaged cannot be claimed on. If your goods do arrive damaged, DO NOT sign and contact us immediately.
  • Where we agree to transport the goods to a specified place, we will deliver, or arrange delivery of, the goods to that place. Except where otherwise agreed, you will pay for all resulting transportation costs.
  • If no place of delivery is specified, delivery shall take place at the time when the goods are made available for dispatch at our premises.
  • We can deliver the goods by installments, and each installment shall be treated as a separate contract.
  • Any time stated for delivery is an estimate only. No claim shall be made by you on account of late shipment, or delivery however caused.
  • All freight charges shall be at your cost unless otherwise agreed and stated.
Risk and ownership

  • Risk of any loss, damage or deterioration of or to the goods passes to you on delivery.
  • Ownership of the goods remains with us and does not pass to you until you pay all amounts you owe to us or resell the goods in accordance with these terms.
Use of information

We respect privacy and confidentiality. Personal details you provide are appropriately treated. We are aware of our obligations and the trust you place in us. Your details will never be provided to a third party.

Governing law

This contract and its terms are governed by, and shall be construed in accordance with, the laws of New Zealand. Both parties submit to the exclusive jurisdiction of the courts of New Zealand.