About the Store
Welcome to SmartFox! Our store offers a huge range of products to buy online. Along with everyday products we also stock a number of well known brands. Our goal is to supply quality products and offer a great price with exceptional customer service to meet our customers’ needs.
Our skilled foxes are constantly searching for new products to add to our range which is forever growing.
All emails, questions & queries will be answered between Monday – Friday, 9am – 4pm. We try and respond to emails as soon as possible however due to the huge volume of emails our reply may take up to 3 working days. We endeavour to reply to all emails but in the event that you have not received a response within 3 working days please check your junk box, spam & pop-up filters.
We do not allow pick up for any goods.
We are not able to deliver to PO Boxes so please supply a physical street address for delivery. All parcels are generally sent the next working day after payment is received. Payment may take a few days to appear at in our account so you need to allow for this. Please note shipping times can vary depending on where you are located. Rural areas need to allow for a few more days on top of the standard time for deliveries. We use a signature courier so if you are not at the address a card will be left and you will need to call the couriers to arrange for a suitable time for delivery.
We are happy to combine shipping where possible, please email us with the details of your purchase and we will let you know the combined shipping price.
We are GST registered and are able to provide a GST invoice if required at the time of purchase.
Payment instructions are automatically sent to all buyers at the time of purchase. We ask that payment be made in 3 working days please. Please ensure that you note the exact auction number on bank deposits to avoid confusion. Please also submit your delivery address via trade me ONLY - do not email this to us. Payment may take a few days to appear at in our account so you need to allow for this.
We provide a standard 30 day Return to Base Warranty for defects or malfunction for all listings that do not include any warranty information. Please check each listing carefully for correct warranty type and period.