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Contact Details
Business Opening Hours:
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About the Store
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Welcome to Superiorhair the online division of Superior Hair Replacement Studio Ltd. Superiorhair is a fully New Zealand owned and operated company established in 2003. We supply premium quality hair extensions, human hair wigs, hairpieces and custom made men’s toupees. When you choose to buy from us, you'll know you're buying quality products. We have been one of NZ's leading providers of premium human hair products for over 8 years. We are also a registered member with the NZ Ministry of Health so you may be eligible for a subsidy for the purchase of hair replacement products from us. Our Mission: To provide quality hair products and services at competitive prices. What We Do:
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Store Policies
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CUSTOMER SERVICE Our Customer Services Department is available during the opening hours listed above and are happy to answer any questions and queries you may have. They are also committed and dedicated to working with you to resolve any issues that may arise and accept that technology is not foolproof, mistakes can and do happen but we want to fix them. We're real people, and love to help out wherever, however we can, which, our proven record of top quality support reflects. If there is a problem, e.g. you receive the wrong item, or wrong size, colour etc then please contact us to get it sorted out at no cost to you. We don’t charge for return shipping. Please email, call or text us, whatever is easiest for you. Remember to keep in touch, if you haven't heard from us, please let us know. Our goal is for you the customer to be happy. FEEDBACK We recommend that buyers leave their feedback after their items are received. Please contact us FIRST to fix any problems or issues BEFORE placing negative feedback. Negative feedback does not solve any problem. GST TAX INVOICES We are a registered company and will provide a GST tax invoice. Receipts are not sent unless requested. PAYMENT METHODS For delivery: Credit cards via Trademe PayNow /Internet Transfer / Bank Deposit. We prefer payment by PayNow. For pickups: Cash / Eftpos / credit cards At close of auction you will be sent an automated email with instructions on how to make payment via either PayNow or direct into our bank account. If you don’t receive this email please check in your spam / junk folder. Bank details: ASB Bank Name: SUPERIOR HAIR REPLACEMENT STUDIO LTD Account Number: 12 - 3233 - 0143524 - 00 Reference: Use auction number and your Trade Me username to identify your payment You must contact with us within 3 days after the auction, and payment should be made within 5 business days after the auction otherwise your sale may be cancelled. When you make payment please use both the auction number and your TradeMe member name as the reference. This is especially important with a bank deposit and internet transfers. If the reference is incorrect or missing, it will cause delays to the transaction if we can’t work out who made the payment. Lay-By: All items are available to purchase on Layby provided you pay a deposit of at least 20% and the balance within 8 weeks. Please ensure you include your auction number with every lay-by payment. SHIPPING All orders will be shipped within 24 hours after receiving your payment. Payment made via Internet transfer on the weekend, will show in our account Tuesday morning. During public holidays and weekends parcels are sent the next available working / business day. Order dispatched confirmation and tracking numbers provided on request. All parcels can be tracked on the courier company web site www.courierpost.co.nz Courier post parcels are normally delivered over night, parcels may take longer on public holidays and weekends, parcels sent Friday are delivered Monday, no Saturday delivery. We cannot guarantee overnight or Saturday deliveries, but if you need something quickly please ring and let us know. For rural deliveries you should allow 3 working days. If your parcel hasn’t arrived within this time frame please contact us immediately as it is much easier to find lost / missing parcels within a few days of sending them out than several weeks later. We offer combined shipping on multiple auction wins. Pick-Ups: You are welcome to pick up from our store at 201 Symonds Street, Auckland. Just make sure you contact us in advance. Pick-ups can be made during store operating hours: Monday to Friday 10am - 5pm & Saturday 10am-3pm. You will not be able to pick up on Sundays & Public Holidays. Australia Shipping: We do ship to Australia upon request, please ask for prices. We also have a PayPal Account to accept payments from Australia. PRIVACY POLICY Any personal information that is provided to Superiorhair is retained for the purposes of contact and shipping only and will not be distributed to third parties. RETURNS/REFUNDS Superiorhair will fulfil all of its obligations under the consumer Guarantees Act 1993. In particular if:
If you receive defective or damaged goods then please contact us via e-mail stating clearly what the problem is. We will contact you within 2 working days with a range of options to fix the problem. We aim for 100% customer satisfaction and will work closely with you to resolve any problems. We will not refund if:
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